Customer Service Representative

State-Savings-Bank; Traverse City (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

State Savings Bank is seeking a Customer Service Representative in Traverse City, MI to provide prompt, friendly service and handle everyday banking transactions. You will work Monday through Saturday and assist customers with deposits, withdrawals, loan payments, and product referrals.

The role requires 18+ years of age, a high school diploma, strong communication, and accurate cash handling. You will balance drawers, respond to inquiries, and uphold bank policies in a professional setting.

Qualifications

• At least 18 years of age.
• High school or higher education level.
• Excellent customer service skills.
• Strong communication skills.
• Computer skills.
• Cash-handling experience.
• Ability to work well under pressure.
• Accurate and well-organized.

Responsibilities

• Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal or no discrepancies.
• Responsibly buy and sell cash to main vault to stay within set drawer limits.
• Accurately prepare and transmit transaction ticket work.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer telephones, file paperwork, and maintain office supplies.
• Answer basic customer inquiries regarding interest rates, service charges, and account history.
• Cross-sell bank products and services and refer customers to appropriate areas as needed.
• Follow bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to daily operations of the bank.

Skills

Customer service

Cash handling

Communication

Computer skills

Accuracy

Organization

Cross-selling

Education

High School Diploma or equivalent

Job description

Description

A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

• Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal or no discrepancies.
• Responsibly buy and sell cash to main vault to stay within set drawer limits.
• Accurately prepare and transmit transaction ticket work.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer telephones, file paperwork, and maintain office supplies.
• Answer basic customer inquiries regarding interest rates, service charges, and account history.
• Cross-sell bank products and services and refer customers to appropriate areas as needed.
• Follow bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

• At least 18 years of age
• High school or higher education level
• Excellent customer service skills
• Strong communication skills
• Computer skills
• Cash-handling experience
• Ability to work well under pressure
• Accurate and well-organized