Customer Service representative

SGS Consulting; Town of Islip (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

SGS Consulting in Town of Islip, NY is seeking a customer service associate to support product information, order processing, and client communications.

You will handle phone inquiries, coordinate with sales and internal teams via AS400, and provide timely shipment updates while upholding confidentiality and attendance.

This role offers a hands-on environment with opportunities to develop professional communication skills.

Responsibilities

• Provides information regarding products and services.
• Answers phone with proper etiquette and handles diverse personalities professionally.
• Complies with company policies and maintains regular attendance.
• Performs other duties as assigned.
• Liaison between customer, sales, and internal teams.
• Processes manual entry orders through AS400.
• Communicates shipment status, product availability, and account information to customers.

Job description

Responsibilities

• Provides information regarding products and services.
• Answers phone with proper phone etiquette. Ability to work with different types of personalities in a professional, positive manner.
• Complies with company policies and procedures and maintains regular work attendance.
• Performs other duties as assigned.
• Liaison between customer/sales/various internal teams.
• Process manual entry orders through AS400.
• Direct communication with customer providing shipment status, product availability, account status, etc.

Additional Information

All your information will be kept confidential according to EEO guidelines.