Customer Service Representative

Viking Group, Inc.; Memphis (TN); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Viking Group, Inc. is seeking a customer account management professional to handle product pricing, availability, and shipping details. You will serve as the primary customer contact, addressing inquiries via phone, email, or in person within an industrial distribution setting.

The role involves collaboration with internal departments to resolve issues and maintain strong service relationships. Responsibilities include processing orders and quotations, resolving discrepancies, and pursuing sales

Responsabilidades

• Process customer orders, quotations, follow-ups, and returns per policies.
• Serve as primary contact, respond promptly by phone or email.
• Coordinate with sales, fabrication, credit, inventory, and warehouse teams.
• Investigate order or pricing discrepancies and drive resolutions.
• Use ERP and online tools to obtain product and pricing information.
• Maintain access to current company literature and references.
• Represent the company professionally and meet customer expectations.
• Identify opportunities to increase sales through promotions.
• Document customer interactions and orders accurately in systems.
• Follow up with customers for status updates and resolutions.
• Develop relationships with customers, suppliers, and internal partners.
• Complete required training and stay proficient in systems.
• Follow SOPs and company policies.
• Perform other duties as assigned.

Descripción del empleo

Primary Function

Provide full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.

Primary Function

Provide full customer account management regarding products and services, including pricing, availability, and shipping information. Serves as a primary point of contact for customers and responds thoroughly and timely to inquiries via phone, email, or direct interaction. Performs duties within an industrial distribution environment and works closely with internal departments to support customer requirements, resolve issues, and maintain strong customer service relationships. The scope and complexity of work performed may vary based on experience, demonstrated capability, and assigned responsibilities.

Major Duties And Responsibilities

• Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.
• Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.
• Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.
• Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.
• Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.
• Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.
• Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.
• Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.
• Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.
• Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.
• Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.
• Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.
• Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.
• Performs other duties as assigned.