Customer Service Representative

Intercity Packers Ltd.; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical after 30 days

Dental & vision plans

Pre-Tax Saving Accounts

Profit Sharing

Career advancement opportunities

Job summary

Halperns' Steak & Seafood is seeking a Customer Service Representative to provide friendly, efficient service by phone, email and web for customers in the Orlando area.

In this role you will process orders, coordinate deliveries, maintain product knowledge and support Outside Sales with timely communication and problem resolution. A fast-paced environment requires accuracy, multitasking, and strong customer focus.

Qualifications

• Excellent written and verbal communication.
• Ability to multitask and work independently or in a team.
• Detail-oriented with accuracy in a fast-paced environment.
• Strong problem-solving and relationship-building skills.
• Understanding of foodservice industry concepts and regulations.

Responsibilities

• Serve as liaison between Outside Sales and customers.
• Manage customer orders and coordinate deliveries.
• Maintain product knowledge and assist with order entry.
• Provide timely callbacks and follow-ups to customers.
• Support transportation with exception deliveries and coordination.

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

CRM software

10-key data entry

Job description

Welcome to Halperns Steak & Seafood! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you… Customer Service Representative Orlando, FL Welcome to Halperns’! The dedicated employees who work at Halperns' are passionately committed to this business and the customers they serve. Being part of Halperns' means being part of something important, something unique, and something special. This commitment is made clear by the superior meat and seafood specialty products we distribute. There's a seat at our table for you…

Schedule:

Monday - Friday 8:30am to 5:00pm

What we offer:

• Medical, Prescription Drug, EFAP Benefits after 30 days of employment
• Dental, vision and other voluntary plans
• Pre-Tax Saving Accounts
• Profit Sharing
• Family culture and career advancement opportunities

Position Summary:

Provides friendly and efficient customer service, order processing and delivery support to customers of Halperns’ Steak & Seafood via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution.

Essential Functions:

• Serve as liaison between the Outside Sales Representative and customer.
• Develop and Maintain customer relationships.
• Supports and partners within assigned division and customer assignment.
• Manages customer orders manually and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
• Maintain current knowledge of product and system status within divisions to assist Outside Sales Representatives and customers.
• Serves as information resource to Outside Sales Representatives, on product related questions regarding inventory levels and general product information.
• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, aligned with Halperns’.
• Support Outside Sales Representatives with order entry.
• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Must have excellent written, verbal, organizational and communication skills.
• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment.
• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices.
• Must have good customer service and time management skills.
• Ability to problem solve and develop solutions on a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Ability to demonstrate understanding of Foodservice industry and operations for Non Commercial Segment.
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions (used Chains).
• Understand USDA dietary regulations and commodities.
• Ability to perform 10-key data entry.

Educational & Experience Requirements:

• At least 1 year of previous experience is needed.
• Experience in food Industry is preferred.
• High School or Equivalent.
• You are required to provide your most recent employment experience for your application to be considered complete.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Halperns' Steak & Seafood values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Halperns' Steak & Seafood customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Halperns' Steak & Seafood. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

Halperns' currently operates seven production and distribution facilities, which are located in Atlanta, Baltimore, Orlando, Fort Lauderdale, Dallas, Walton (KY), and Kalamazoo (MI). With a strong and established presence in the Southeast and Mid-Atlantic areas of the United States, the company serves a variety of independent and national chain customers across much of the East Coast and beyond, and currently employs over 1,000 people.