Customer Service Representative

Gentherm; Trenton (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Tuition Reimbursement

Paid Vacation

Dental Insurance

Vision Insurance

Job summary

Modine, a global leader in thermal management, is hiring a Customer Service Representative. You will interact with customers, material planners, shipping, and production to ensure on-time delivery and overall satisfaction.

You will manage orders, update portals, and resolve discrepancies with sales teams while maintaining forecasts in SAP. The role requires a High School diploma (associates or bachelor’s preferred), 2+ years in relevant fields, SAP/ERP experience, and proficiency with Microsoft

Qualifications

• 2+ years experience in customer service, manufacturing or equivalent
• SAP or other ERP system experience
• Proficient with Microsoft Office Suite: Excel, Outlook, Word, PowerPoint

Responsibilities

• Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department.
• Update and maintain all customer web portals.
• Reconcile any order discrepancies (price/lead time/minimum quantities/etc.) with Corporate Sales and/or Customer.
• Review customer scorecards for accuracy and reconcile/escalate issues with responsible parties.
• Maintain customer forecast as needed in SAP.
• Manage, check and enter discrete & inter-company orders.
• Perform required SAP maintenance for sales and distribution activities to ensure system accuracy.
• For customers using line sequencing, maintain schedule/open requirements.
• Participate and eventually lead customer service related continuous improvement activities.
• Other duties as needed to support customers.

Skills

Customer service

MS Office

Education

High School diploma

Associate/Bachelor's degree preferred

Tools

SAP

ERP systems

Job description

For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com.

CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative will have contact with all customers as well as with Material Planners, Shipping & Receiving and Production Personnel to assure on time delivery (OTD) & overall customer satisfaction. The Customer Service Representative will work closely with these groups to ensure that materials are entered correctly per contract, planned and coincide with the established production and delivery schedules. This will allow the plant to consistently meet the customers' required shipping date.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Proactively communicate with customers on delivery schedules and relay information to Production Personnel and Shipping Department.
• Update and maintain all customer web portals.
• Reconcile any order discrepancies (price/lead time/minimum quantities/etc.) with Corporate Sales and/or Customer.
• Review customer scorecards for accuracy and reconcile/escalate issues with responsible parties.
• Maintain customer forecast as needed in SAP.
• Manage, check and enter discrete & inter-company orders.
• Perform required SAP maintenance for sales and distribution activities to ensure system accuracy.
• For customers using line sequencing, maintain schedule/open requirements.
• Participate and eventually lead customer service related continuous improvement activities.
• Other duties as needed to support customers.

REQUIRED EDUCATION & QUALIFICATIONS

• High School diploma required. Associate's or Bachelor's degree preferred
• 2+ years experience in customer service, manufacturing or other equivalent experience.
• SAP or other ERP System experience
• Applicant must be comfortable with various computer software/applications i.e., Microsoft Office Suite: Excel, Outlook, Word, PowerPoint

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.

This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

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