Customer Service Representative (Wisconsin)

AA Anderson & CO INC; Town of Brookfield (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Anderson Process in Brookfield, WI is seeking a Customer Service Representative to join our team. The role reports to the WI Customer Service Manager and focuses on supporting customers and coordinating with operations and sales.

You will process orders, respond to inquiries, manage ecommerce orders, and provide product consulting. A strong attention to detail and excellent communication are essential, with experience using ERP systems like Epicor Prophet 21 and MS Office.

Qualifications

• Attention to detail and self-starting attitude.
• Excellent communication and problem-solving abilities.
• Experience with ERP systems used in industrial distribution.
• Proficiency with Microsoft Office and Google products.

Responsibilities

• Process orders via Epicor Prophet 21 ERP system.
• Prioritize and respond to calls, emails, and faxes.
• Oversee ecommerce orders including communication and payment collection.
• Conduct POS and chat bot communications.
• Provide product consulting on customer inquiries and quotes.

Skills

Attention to detail

Multitasking

Problem solving

Interpersonal skills

Tools

Epicor Prophet 21

Microsoft Office

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (Wisconsin)

Non-commission Full Time Administrative Brookfield, WI, US

2 days ago Requisition ID: 1375

Job Description

Summary: The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.

Essential Duties and Responsibilities:

• Process, expedite, quote and orders via Epicor Prophet 21 ERP system.
• Prioritize, respond to and flag incoming phone calls, e-mail messages, and faxes.
• Oversee all ecommerce orders including communication, processing, and payment collection.
• Conduct Point-of-Sale (POS) and Chat Bot communications.
• Provide expertise and product consulting on customer inquiries.
• Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.
• Provide quotation support to customers, territory managers and application engineers.
• Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
• Process returned goods (RMA).
• Communicate with the manager on all issues that affect sales, profits, and customer satisfaction.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Other duties as assigned.

Education/Skills/Experience

Required:

• Strong attention to detail, must be a self-starter and able to take direction to result with minimal supervision.
• Excellent communication skills, multi-tasking, and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.
• Experience with ERP Business systems used in Industrial Distribution.
• Must be proficient with Microsoft Office and Google products.

Preferred:

• Customer service experience in the industrial equipment industry.
• Familiarity with pumps, hoses, and filtration products is a bonus.

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer