Customer Service Representative (Wisconsin)

Automatic Data Processing, Inc.; Town of Brookfield (WI); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Anderson Process in Wisconsin is seeking a Customer Service Representative to support customers and serve as a liaison between customers, operations and sales teams.

You will process orders via Epicor Prophet 21 ERP, manage phone and email inquiries, oversee ecommerce orders and provide product quotes in coordination with sales and engineering.

Qualifikationen

• Strong attention to detail, self-starter with minimal supervision.
• Excellent communication, multi-tasking and problem-solving abilities.
• Experience with ERP systems and Microsoft Office/Google tools.

Aufgaben

• Process, expedite, quote and order via Epicor Prophet 21 ERP system.
• Prioritize and respond to phone, email and fax inquiries.
• Oversee ecommerce orders including communication, processing, and payment collection.
• Conduct POS and Chat Bot communications with customers.
• Provide product consulting and quotes in coordination with outside sales and project engineering staff.
• Support quotation activities for customers, territory managers, and application engineers.
• Interact with suppliers, vendors, engineering, sales and service staff.
• Process returned goods (RMA).
• Communicate with the manager on issues affecting sales and customer satisfaction.
• Maintain professional and technical knowledge through vendor training.

Kenntnisse

Attention to detail

Self-starter

Communication skills

Multitasking

Problem-solving

Interpersonal skills

ERP systems

MS Office

Google tools

Tools

Epicor Prophet 21

MS Office

Google Workspace

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (Wisconsin)

Non-commission Full Time Administrative Brookfield, WI, US

2 days ago Requisition ID: 1375

Job Description

Summary: The Customer Service Representative, reporting to the WI Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.

Essential Duties and Responsibilities:

• Process, expedite, quote and orders via Epicor Prophet 21 ERP system.
• Prioritize, respond to and flag incoming phone calls, e-mail messages, and faxes.
• Oversee all ecommerce orders including communication, processing, and payment collection.
• Conduct Point-of-Sale (POS) and Chat Bot communications.
• Provide expertise and product consulting on customer inquiries.
• Recommend, configure, and quote products in conjunction with outside sales and project engineering staff.
• Provide quotation support to customers, territory managers and application engineers.
• Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
• Process returned goods (RMA).
• Communicate with the manager on all issues that affect sales, profits, and customer satisfaction.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Other duties as assigned.

Education/Skills/Experience

Required:

• Strong attention to detail, must be a self-starter and able to take direction to result with minimal supervision.
• Excellent communication skills, multi-tasking, and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.
• Experience with ERP Business systems used in Industrial Distribution.
• Must be proficient with Microsoft Office and Google products.

Preferred:

• Customer service experience in the industrial equipment industry.
• Familiarity with pumps, hoses, and filtration products is a bonus.

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer