Customer Service Representative

Masis Staffing Solutions; Town of Amherst (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to join their team. This entry-level position offers a fantastic opportunity to engage with customers, providing them with assistance and support in navigating their orders and inquiries. The ideal candidate will possess strong communication skills and a knack for multitasking in a dynamic environment. With a focus on customer satisfaction, this role involves answering calls, processing orders, and collaborating with sales teams to enhance the customer experience. If you're passionate about helping others and thrive in a fast-paced setting, this could be the perfect opportunity for you.

Qualifications

• Previous customer service experience required, preferably in a product-related environment.
• Strong communication and data entry skills are essential.

Responsibilities

• Answer incoming calls and assist customers with their orders.
• Provide technical support and maintain knowledge of ERP procedures.

Skills

Customer Service Experience

Communication Skills

Telephone Skills

Computer Skills

Data Entry Skills

Ability to Multitask

Education

High School Diploma

Tools

Salesforce

ERP Systems

Job description

Masis Professional Group is recruiting for a Customer Service Associate on behalf of our client located in Amherst, NY. This is a direct hire opportunity offering a competitive salary and benefits package.

Essential Functions of the Customer Service Associate:

• Answer incoming telephone calls, transfer calls when necessary.
• Provide customer needs determination and assist customers with their orders.
• Provide customer with navigating assistance with company website.
• Assist lab customers with product usage and offer technical resolution via E-mail and phone.
• Prepare and enter customer orders.
• Coordinate literature requests when necessary.
• Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests.
• Issue credit and rebills for the lab business when needed.
• Provide customer assistance in tracking packages, locating or replacing orders.
• Maintain working knowledge of all relevant ERP procedures.
• Follow CRM CCH/Salesforce procedures pertaining to customer complaints.
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team.

Qualifications of the Customer Service Associate:

• Previous customer service experience required. Experience in a product-related environment preferred.
• Strong communication, telephone, computer and data entry skills required.
• Ability to work independently, prioritize and multitask in a dynamic environment.
• Healthcare background a plus.

Physical Demands of the Customer Service Associate:

• Must be able to sit for up to 8 hours a day, view computer monitor, and move about effectively to fulfill the essential functions of the job.
• Ability to perform filing duties, bend and lift 10-20 lbs.

Benefits Offered:

Please submit your resume if you are interested in being considered for this position.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Customer Service, Administrative, and Manufacturing

Industries:

Retail Health and Personal Care Products and Manufacturing