Customer Service Representative

Remote Jobs; Louisville (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Health benefits

401(k) match

Paid time off

Employee assistance

Job summary

Remote Jobs is seeking a Customer Service Representative to deliver exceptional service to clients and act as a first-line expert for inquiries. You will handle orders, provide updates on status, and support the sales team to ensure timely resolution and satisfaction.

This full-time role requires 3-5 years of experience, strong communication, and a professional demeanor. The position involves office-based work with standard business hours and opportunities for professional development.

Qualifications

• High school diploma or equivalent; Bachelors degree strongly preferred.
• 3-5 years of Customer Service Related Experience Required.
• Experience working with Microsoft Office Suite.
• Excellent customer service skills while acting in a professional and courteous manner at all times.
• Pharmaceutical experience preferred but not required.

Responsibilities

• Receives and answers customer inquiries including product orders, order status, pricing and services.
• Process transactions and support the sales team.
• Collaborate with the sales team and clients to meet service levels and complete orders.
• Coordinate with Finance for transactional information for monthly client billing.
• Act as point of contact for transactional functions and resolve escalated inquiries.

Skills

Excellent customer service

Strong work ethic

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

The Customer Service Representative fulfills essential tasks related to delivering service to a client. Customer Service Representative acts as first-line representatives and subject matter experts responsible for handling client inquiries to ensure satisfactory resolution to issues that may arise. He/she will handle escalated calls, process transactions, and support the sales team. Representatives are responsible for order processing, order auditing, and communication and resolution of issues that may prevent orders from shipping. Under general supervision, processes customer requests related to orders in a timely, accurate and professional manner. Fosters the growth of a strong client base through creating positive interactions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, and customer information.


• Receives and answers customer inquiries, including but not limited to: product orders, order status, lot/batch number research, product returns, product search, pricing and services offered.


• Partner with sales team and our clients to provide service in accordance with client service levels to complete order transactions, informational call follow up.


• Works with Finance to provide transactional information for monthly client billing


• Acts as point of contact for the team for transactional functions.


• Research inquiries in a professional and courteous manner and work with team members, to identify and resolve escalated customer concerns in a timely manner, potentially without direct Supervisor oversight.


• Effectively uses approved \"talking points\" when communicating corporate policy.


• Advises callers for level 1 support for escalated calls to internal/external customers avoiding litigious or compromising issues, providing information, education, and assurance to customers regarding products or services.


• Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision & values and all applicable laws.

Required Education and Experience

• High school diploma or equivalent; Bachelors degree strongly preferred


• Conduct work activities in compliance with all R&S Northeast, LLC internal requirements and with applicable regulatory requirements including compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls may be subject to monitoring, recording for quality assurance, coaching, training and development purposes.


• 3-5 years of Customer Service Related Experience Required.


• Experience working with Microsoft Office Suite.


• Excellent customer service skills while acting in a professional and courteous manner at all times.


• Pharmaceutical experience preferred but not required


• Strong work ethic

SupervisoryResponsibility

This position has no direct reports

WorkEnvironment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires the ability to occasionally lift office products and supplies up to 20 pounds.

Position Type and Expected Hours of Work

This is a full-time position, and hours of work and days are generally Monday through Friday, during day shift hours.

Travel

No travel required

Benefits:

• Competitive Base Salary


• Performance-Based Incentive and Bonus Opportunities


• Comprehensive Health Benefits - Medical, Dental, Vision, Disability, and Ancillary products


• 401(k) Retirement Plan - With immediate vesting and a competitive company match


• Paid Time Off - Including vacation, parental leave and paid company holidays


• Employee Assistance Program (EAP) - Confidential support for employees and their families


• Professional Development Opportunities


• Employee Recognition and Service Award Programs


• Well-being and Work-Life Resources

#WeAreHealthDelivered

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AvKare/R&S Northeast is an Equal Opportunity Employer and we adhere to Affrimative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. #INDHP1