Customer Service Representative

Staffmark Group; Torrance (CA); On-site; USD 66,125,000 - 71,635,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision coverage

Life insurance

Disability insurance

401(k) plan

Team environment

Job summary

Staffmark Group is hiring a Customer Service Representative in Torrance, CA. The role focuses on facilitating shipments, updating customers, and ensuring accurate status information while collaborating with operations and sales teams.

The ideal candidate has strong communication, customer service experience, and the ability to multitask under a fast-paced environment. Benefits include comprehensive coverage and a team-focused culture, with regular weekday hours.

Qualifications

• Experience in ground logistics, transportation, or freight forwarding required.
• Strong customer service and communication skills.
• Multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Office, including Outlook and Excel.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Provide shipment updates to operations and sales teams.
• Give customers timely shipment status updates.
• Respond to inquiries about tracking, routing, status, and charges.
• Develop customer-specific SOPs with the sales team.
• Follow up on sales leads from daily activity and quotes.
• Assist with creating customer quotes and delivering support.
• Maintain accurate records and ensure cross-department communication.

Skills

Ground logistics experience

Transportation industry experience

Customer service

Communication skills

Microsoft Office

Outlook

Excel

Tools

Microsoft Office

Outlook

Excel

Job description

Now hiring for a Customer Service Representative

Location: Torrance, CA

Pay Rate: $24.00 per hour

Schedule: 9 AM - 5:30 PM | Monday - Friday

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Representative jobs in Torrance where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

We are seeking an experienced Customer Service Representative (CSR) with a background in the ground logistics and transportation industry. The ideal candidate will have excellent communication skills, strong customer service experience, and the ability to manage multiple priorities in a fast-paced environment.

Job Duties

• Communicate shipment updates and special handling requirements to operations and sales teams.
• Provide customers with timely and accurate shipment status updates.
• Respond professionally to customer inquiries regarding shipment tracking, routing, delivery status, and charges.
• Coordinate with customers and the sales team to develop customer-specific standard operating procedures (SOPs).
• Follow up on sales leads generated from daily shipment activity and quotes.
• Assist with preparing customer quotes and providing outstanding customer support.
• Maintain accurate records and ensure timely communication across departments.

Requirements

• Previous experience in theground logistics, transportation, or freight forwarding industryis required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Office, including Outlook and Excel.
• Detail-oriented with excellent organizational skills.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.