Customer Service Representative

Staffmark Group; Santa Ana (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Fair Weekly pay you can count on

Medical, dental, and vision coverage

Optional 401(k)

Referral bonuses

Great people

Job summary

Staffmark Group in Santa Ana, CA is hiring a Customer Service Representative to handle inbound and outbound calls, emails, and chats, delivering helpful solutions and keeping customers informed.

The role emphasizes a positive attitude, quick learning, and teamwork in a fast-paced environment; wage range is $23.00-$33.00 per hour with benefits. Applicants should have a high school diploma or GED; prior call center experience is a plus, with strong communication and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Experience in customer service or call center is a plus.
• Clear spoken and written communication skills.
• Patience and empathy under pressure.
• Tech-savvy and able to multitask in systems.
• Reliable and punctual.
• Strong listening skills and solution-first mindset.
• Ability to work in fast-paced, team-driven environment.

Responsibilities

• Do inbound and outbound calls and assist customers with questions, orders, and issues
• Handle emails and live chats with a helpful, can-do attitude
• Troubleshoot problems and find fast, friendly solutions
• Document all customer interactions clearly and accurately in the system
• Stay up to date on product knowledge, services, and system updates
• Escalate complex issues to supervisors when needed
• Follow up on customer concerns to ensure satisfaction
• Meet daily performance goals for call volume, resolution time, and quality
• Collaborate with teammates to keep things running smoothly
• Represent the company with professionalism and positivity-every time

Skills

Clear communication

Patience and empathy

Tech-savvy

Active listening

Team player

Calm under pressure

Education

High school diploma or GED

Job description

Now hiring for a Customer Service Representative

Location: Santa Ana, CA
$23.00 - $33.00 per hour

You Listen, You Fix, You Make People Feel Heard. That's Gold

Responsibilities:

• Do inbound and outbound calls and assist customers with questions, orders, and issues
• Handle emails and live chats with a helpful, can-do attitude
• Troubleshoot problems and find fast, friendly solutions
• Document all customer interactions clearly and accurately in the system
• Stay up to date on product knowledge, services, and system updates
• Escalate complex issues to supervisors when needed
• Follow up on customer concerns to ensure satisfaction
• Meet daily performance goals for call volume, resolution time, and quality
• Collaborate with teammates to keep things running smoothly
• Represent the company with professionalism and positivity-every time

Requirements:

• High school diploma or GED required
• Previous customer service or call center experience is a plus
• Clear communication skills-both spoken and written
• Patience, empathy, and a calm presence under pressure
• Tech-savvy: able to navigate computer systems and multitask
• Reliable, punctual, and ready to show up for your team
• Great listening skills and a solution-first mindset
• Able to work in a fast-paced, team-driven environment
• A positive attitude and a desire to help people-every single day

"I've been working through Staffmark on & off for about a decade, when I'm in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you." - Staffmark, CSR West Chester, OH

What's in It for You:

• Fair Weekly pay you can count on
• Medical, dental, and vision coverage
• Optional 401(k)-because your future matters
• Referral bonuses-share the opportunity, earn extra cash
• Great people

This Role's a Match If You:

• Love talking to people and finding the right fix
• Bring a helpful, upbeat vibe to every conversation
• Can juggle tasks like a customer service ninja
• Stay cool when things get hectic
• Learn fast and don't shy away from new systems

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.