Customer Service Representative

Oldcastlebuildingenvelope; Terrell (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

PTO and holidays

Bonuses & raises

Training

Job summary

Oldcastle BuildingEnvelope is seeking a customer-focused Order Entry/Customer Service professional to manage relationships with internal and external customers and own accurate order processing. You will enter orders into our ERP, review orders for accuracy, and monitor status to keep schedules on track.

The role requires at least two years of customer service experience, strong organizational and communication skills, and the ability to work independently in a fast-paced setting, with

Qualifications

• Must have a commitment to safety-first in daily work.
• Minimum of two years' experience in customer service.
• Strong organizational and planning abilities with excellent analytical and problem-solving skills.
• Able to work independently in a fast-paced team environment and meet deadlines.
• Ability to listen and provide detailed responses regarding order completion.
• Growth mindset with a drive to exceed expectations.
• Proficient with computers: Excel, Word, Outlook.

Responsibilities

• Develop meaningful relationships with internal and external customers.
• Be the main point of contact for customers and own customer communication.
• Receive and accurately process orders; enter orders into ERP system.
• Review sales orders for accuracy; release to production for schedule review.
• Maintain orders; process adds, deletes, or changes.
• Provide timely and comprehensive order status updates to customers.
• Identify and resolve issues before they impact schedules.
• Collaborate with scheduling team to address scheduling issues.
• Work with EPICS and EPICOR ERP systems.

Skills

Safety-first

Customer service

Organizational skills

Communication skills

Problem solving

Tools

Excel

Word

Outlook

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere.

Start your journey with OBE and help us build the future.

Here’s What You’ll Get To Do

• Develop meaningful relationships with internal and external customers
• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• Receive and accurately process orders. Enter orders into our ERP system
• Review sales orders for accuracy. Release to production for a schedule review
• Maintain orders as needed. Processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

Here’s What We’re Looking For

• A commitment to safety-first
• A minimum of two years' experience in customer service.
• Strong organizational and planning abilities and excellent analytical and problem-solving skills
• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• Innate ability to apply listening skills and providing detailed responses regarding order completion
• Intellectual curiosity towards improving processes within the department
• Must be a team player who is willing to directly assist the team as needed
• Strong ability to build trusting relationships
• Integrity, professionalism, and customer-focused problem-solving skills
• Strong interpersonal, written, and verbal communication skills required
• A growth mindset with a drive to exceed expectations
• Proficiency with computers. Microsoft Excel, Word, and Outlook
• Other duties as assigned.

What OBEOffers You

• Benefits that benefit you – industry competitivebenefitsat the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.