Customer Service Rep (CRL)

Oldcastle BuildingEnvelope; Elgin (IL); On-site; USD 24,507 - 31,133; Full time

Benefits offered by this job

Competitive benefits

Work-life balance

Potential for annual raises and bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope in Elgin, Illinois is seeking a Customer Service Representative to manage customer communication and process orders. The role involves coordinating with distribution personnel for shipment status and resolving customer concerns.

The ideal candidate will have 2+ years of experience in customer service and proficiency in Microsoft Office. This position offers competitive pay and benefits, including work-life balance and training opportunities.

Qualifications

• 2+ years of customer service, call center, logistics, or distribution support experience.
• Experience managing phone and email customer interactions.
• Manufacturing, distribution, logistics, or supply chain industry experience.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel for shipment status and delivery updates.

Skills

Customer service experience

Strong communication skills

Organizational skills

Multitasking abilities

SAP or ERP system experience

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Microsoft Office

Job description

Overview

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escalate complex issues as appropriate.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience managing phone and email customer interactions
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• SAP or ERP system experience
• Manufacturing, distribution, logistics, or supply chain industry experience
• Experience supporting multi-location operations

Position Pay Range

Position Pay Range: $17.79 USD - $22.60 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

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OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others\' pay.