Customer Service Representative

Oldcastle BuildingEnvelope; Terrell (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off and holidays

Performance-based raises and bonuses

Training and development opportunities

Job summary

Oldcastle BuildingEnvelope in Terrell, Texas seeks a customer service professional to build strong relationships with clients and coordinate order flow. You will own customer communications, process orders in the ERP, and ensure on-time delivery while maintaining accurate order details.

The role requires at least two years of customer service experience, excellent organizational and communication skills, and the ability to work independently in a fast-paced team.

Qualifications

• Minimum two years of customer service experience.
• Strong organizational and planning abilities with analytical problem-solving skills.
• Ability to work independently in a fast-paced team environment and meet deadlines.
• Active listening and detailed order completion responses.

Responsibilities

• Develop meaningful relationships with internal and external customers.
• Be the main point of contact for our customers and own communications and ensure commitments are met.
• Receive and accurately process orders. Enter orders into our ERP system.
• Review sales orders for accuracy. Release to production for a schedule review.
• Maintain orders as needed. Processing adds, deletes, or changes.
• Provide timely and comprehensive order status updates to customers.
• Identify and resolve issues before they impact schedules.
• Collaborate with the scheduling team to address scheduling issues.
• Work with EPICS and EPICOR ERP systems.

Skills

Customer service

Relationship building

Communication

Organizational skills

Problem solving

Tools

EPICS ERP

EPICOR ERP

Microsoft Excel

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Here’s What You’ll Get To Do

• Develop meaningful relationships with internal and external customers


• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.


• Receive and accurately process orders. Enter orders into our ERP system


• Review sales orders for accuracy. Release to production for a schedule review


• Maintain orders as needed. Processing adds, deletes, or changes


• Provide timely and comprehensive order status updates to customers


• Identify and resolve issues before they impact schedules


• Collaborate with the scheduling team to address scheduling issues


• Work with EPICS and EPICOR ERP systems

Here’s What We’re Looking For

• A commitment to safety-first


• A minimum of two years' experience in customer service.


• Strong organizational and planning abilities and excellent analytical and problem-solving skills


• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines


• Innate ability to apply listening skills and providing detailed responses regarding order completion


• Intellectual curiosity towards improving processes within the department


• Must be a team player who is willing to directly assist the team as needed


• Strong ability to build trusting relationships


• Integrity, professionalism, and customer-focused problem-solving skills


• Strong interpersonal, written, and verbal communication skills required


• A growth mindset with a drive to exceed expectations


• Proficiency with computers. Microsoft Excel, Word, and Outlook


• Other duties as assigned.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee


• Work-life balance – PTO and holidays, including floating holidays you can choose


• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses


• Training – We will equip you with the knowledge and skills you need to succeed

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