Customer Service Representative

REACH Air Medical Services; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company seeks a Customer Service Representative - Data Specialist to enhance customer interactions in a dynamic remote environment. This role focuses on account updates and customer support, ensuring compliance with performance benchmarks. Join a team that values flexibility and professional development while offering excellent medical benefits and a supportive work culture. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Flexible scheduling

Excellent Medical, Dental and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Professional Development

Pet Insurance

Employee Assistance Program

Qualifications

• 1 year of customer service experience in a call center.
• Outstanding typing and effective communication skills required.

Responsibilities

• Manage inbound and outbound calls to ensure compliance with metrics.
• Provide professional customer service to patients and agents.

Skills

Microsoft Office Suite

Bilingual

Customer Service Experience

Typing Skills

Effective Communication

Education

High School Diploma

Job description

Customer Service Representative - Data Specialist in Tempe, AZ

Location: Remote

Compensation Range: $15.50/hr (BONUS POTENTIAL - Ask about our Comp Plan!)

The Customer Service Representative (CSR) Data Specialist will focus primarily on account updates, customer service, in a call center environment, and special projects. This position will have performance benchmarks and production expectations.

Company Benefits & Perks: While we work hard to take care of others, we also ensure that we care for our teammates!

• Flexible scheduling.
• Excellent Medical, Dental and Vision Coverage.
• Paid Time Off.
• 401(k) Retirement Plan.
• Professional Development.
• Pet Insurance.
• Employee Assistance Program.

Responsibilities:

• The Customer Service Representative (CSR) Data Specialist manages inbound and outbound calls to ensure compliance with call center metrics.
• The Customer Service Representative (CSR) Data Specialist provides professional customer service with patients, their agents, insurance companies, and any other individual who may contact the business office.
• Interact with other staff members to resolve problems and ensure that all communication is positive and productive.
• Schedule priorities to meet deadlines as determined by management.
• Perform other duties as assigned.

Skills:

• Microsoft Office Suite; Excel highly preferred.
• Bilingual is a plus.
• Experience in public safety or medical services preferred.

Minimum Required Qualifications:

• High School Diploma
• One (1) year of customer service experience in call center
• Outstanding typing skills
• Effective mathematics skills required.
• Effective oral, written, and interpersonal communication skills required.

#customerservice

Note: Removed duplicate sections and corrected minor typos such as 'complience' to 'compliance'. The content is focused and relevant, adhering to the minimum requirements for the role.