Customer Service Representative - AZ

Cigna; Tempe (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team in Arizona. This role emphasizes empathy and communication skills, allowing you to make a meaningful impact on patients' lives as you coordinate fertility plans and address challenges. You'll handle a variety of calls daily, ensuring a positive patient experience while managing essential information. With a commitment to diversity and a supportive company culture, this opportunity offers health benefits from day one, along with tuition reimbursement and a 401K plan. If you're ready to make a difference in healthcare, this position is for you.

Benefits

Health coverage from day 1

Holiday and PTO

401K with company match

Tuition reimbursement

Inclusive company culture

Qualifications

• Empathetic personality with a good sense of humor.
• Prior authorization experience preferred.

Responsibilities

• Handle 25-30 calls daily, coordinating with patients and physicians.
• Own the patient experience by resolving issues and ensuring follow-up.

Skills

Empathy

Problem-solving

Customer service

Organizational skills

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Internet

Job description

Job Title: Customer Service Representative - Work from Home AZ

Must Reside in AZ!

Preferred: Certified Pharmacy Technician

Are you ready for a role that leverages your communication and problem-solving skills? Join us at Freedom Fertility to help patients achieve their dreams of family-building!

As a Customer Service Representative, you'll use your empathy and listening skills to handle inbound and outbound calls, learn about patients' medical histories, and address fertility challenges.

This role is more than typical customer service—it's about caring for people and making a difference in their lives.

Responsibilities:

• Handle 25-30 calls daily (Inbound & Outbound)
• Coordinate with patients and physicians on fertility plans and medications
• Own the patient experience by resolving issues and ensuring follow-up
• Accurately enter patient information, including shipping, insurance, and payment details

Benefits:

• Health coverage from day 1 (medical, dental, vision)
• Holiday, PTO, and overtime pay
• 401K with company match
• Tuition reimbursement
• Inclusive and fun company culture

Qualifications:

• Empathetic, fun-loving personality with a good sense of humor
• Prior authorization experience preferred
• High School Diploma or GED
• Excellent customer service, organizational, and time management skills
• Proficiency with Microsoft Office and Internet

For remote work, a broadband internet connection with at least 10Mbps download and 5Mbps upload speeds is required.

About Evernorth Health Services:

A division of The Cigna Group, Evernorth creates pharmacy, care, and benefit solutions to improve health and vitality, making healthcare more accessible for millions.

We are committed to diversity and equal opportunity. For accommodations during the application process, contact [e-mail].

Please note: The Cigna Group maintains a tobacco-free policy and may not hire tobacco/nicotine users in certain states unless prior cessation programs are completed.