Customer Service Representative

Global Medical Response; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative - Data Specialist to join their remote team in Tempe, AZ. This role focuses on account updates and exceptional customer service in a fast-paced call center environment. You will manage calls, ensure compliance with metrics, and resolve issues effectively. The company offers a supportive culture with excellent medical benefits, paid time off, and professional development opportunities. If you are passionate about helping others and thrive in a dynamic setting, this is the perfect opportunity for you to make a difference.

Benefits

Excellent Medical, Dental and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Professional Development

Pet Insurance

Employee Assistance Program

Qualifications

• 1 year of customer service experience in a call center.
• Outstanding typing and communication skills.

Responsibilities

• Manage inbound and outbound calls to meet call center metrics.
• Provide professional customer service with patients and insurance companies.
• Schedule priorities to meet deadlines as determined by management.

Skills

Microsoft Office Suite

Bilingual skills

Customer service experience

Typing skills

Effective communication skills

Education

High School Diploma

Job description

Customer Service Representative - Data Specialist in Tempe, AZ

Location: Remote

Compensation Range: $15.50/hr (BONUS POTENTIAL - Ask about our Comp Plan!)

The Customer Service Representative (CSR) Data Specialist will focus primarily on account updates, customer service, in a call center environment, and special projects. This position will have performance benchmarks and production expectations.

Company Benefits & Perks: While we work hard to take care of others, we also ensure that we care for our teammates!

• Excellent Medical, Dental and Vision Coverage.
• Paid Time Off.
• 401(k) Retirement Plan.
• Professional Development.
• Pet Insurance.
• Employee Assistance Program.

Responsibilities:

• The CSR Data Specialist manages inbound and outbound calls to ensure compliance with call center metrics.
• Provides professional customer service with patients, their agents, insurance companies, and other contacts.
• Interacts with staff to resolve problems, ensuring all communication is positive and productive.
• Schedules priorities to meet deadlines as determined by management.
• Performs other duties as assigned.

Skills:

• Proficiency in Microsoft Office Suite; Excel highly preferred.
• Bilingual skills are a plus.
• Experience in public safety or medical services is preferred.

Minimum Requirements:

• High School Diploma
• One (1) year of customer service experience in a call center
• Outstanding typing skills
• Effective oral, written, and interpersonal communication skills

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