Customer Service Representative

Rural Metro Fire Department; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative - Data Specialist to join their remote team in Tempe, AZ. This role focuses on account updates and customer service within a dynamic call center environment. Candidates will manage calls, provide exceptional service to patients and insurance representatives, and ensure compliance with performance benchmarks. The company offers a supportive culture with flexible scheduling and excellent benefits, including medical coverage and professional development opportunities. Join a team that values both its customers and its employees!

Benefits

Flexible scheduling

Excellent Medical, Dental and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Professional Development

Pet Insurance

Employee Assistance Program

Qualifications

• 1 year of customer service experience in a call center.
• Outstanding typing and effective mathematics skills.

Responsibilities

• Manage inbound and outbound calls to ensure compliance with metrics.
• Provide professional customer service with patients and insurance companies.
• Interact with staff to resolve problems and meet deadlines.

Skills

Microsoft Office Suite

Bilingual skills

Experience in public safety or medical services

Education

High School Diploma

Job description

Customer Service Representative - Data Specialist in Tempe, AZ

Location: Remote

Compensation Range: $15.50/hr (BONUS POTENTIAL - Ask about our Comp Plan!)

The Customer Service Representative (CSR) Data Specialist will focus primarily on account updates, customer service, in a call center environment, and special projects. This position will have performance benchmarks and production expectations.

Company Benefits & Perks: While we work hard to take care of others, we also ensure that we care for our teammates!

• Flexible scheduling.
• Excellent Medical, Dental and Vision Coverage.
• Paid Time Off.
• 401(k) Retirement Plan.
• Professional Development.
• Pet Insurance.
• Employee Assistance Program.

Responsibilities:

• The Customer Service Representative (CSR) Data Specialist manages inbound and outbound calls to ensure compliance with call center metrics.
• The Customer Service Representative (CSR) Data Specialist provides professional customer service with patients, their agents, insurance companies, and other contacts.
• Interact with staff members to resolve problems, ensuring all communication is positive and productive.
• Schedule priorities to meet deadlines as determined by management.
• Perform other duties as assigned.

Skills:

• Microsoft Office Suite; Excel highly preferred.
• Bilingual skills are a plus.
• Experience in public safety or medical services is preferred.

Minimum Required Qualifications:

• High School Diploma.
• One (1) year of customer service experience in a call center.
• Outstanding typing skills.
• Effective mathematics skills.
• Strong oral, written, and interpersonal communication skills.

#customerservice

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with disabilities.

Check out our careers site benefits page to learn more about our benefit options.