Customer Service Representative

Path Arc; Temecula (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer support seeks a Customer Service Representative. The role involves managing client inquiries, providing assistance, and ensuring positive experiences. Candidates should possess strong communication skills, multitasking ability, and experience in customer support. Work offers flexible hours, remote positions, and growth opportunities.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility

Flexible hours

Qualifications

• Experience in customer support, client services, or sales.
• Skilled in communication across platforms.
• Ability to listen actively and resolve inquiries.

Responsibilities

• Manage client inquiries and provide product information.
• Up-sell and schedule appointments to resolve customer needs.
• Record and organize customer interactions and account changes.

Skills

Excellent communication

Customer-focused

Multitasking

Time management

Problem-solving

Education

Experience in customer support or related field

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)