Customer Service Representative

Path Arc; San Diego (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Path Arc is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving skills. This role offers the opportunity to work remotely with flexible hours and potential for growth within the company. Candidates should possess experience in customer support and excellent multitasking abilities to provide a positive experience for clients.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into management

Flexible hours

Qualifications

• Previous experience in customer support or related field.
• Excellent communication skills over phone and online.
• Flexible and able to adapt to diverse customer needs.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Provide product information and resolve customer inquiries.
• Record and organize customer interactions and feedback.

Skills

Customer-focused

Excellent communication

Multitasking

Time management

Problem solving

Tools

Basic computer skills

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)