Customer Service Representative

Path Arc; Riverside (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is hiring a customer service representative in California to manage client inquiries and deliver high-quality support. This role emphasizes excellent communication skills and a customer-focused approach while offering opportunities for growth and flexibility, including remote work options. Candidates must reside in California and should have prior experience in customer support or similar fields.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility into other positions and management

Qualifications

• Previous experience in customer support or a related field.
• Excellent communication skills over various platforms.
• Ability to listen actively and respond appropriately.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Assess customer needs and provide accurate solutions.
• Record and organize customer interactions.

Skills

Customer-focused

Excellent communication

Multitasking

Time management

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)