Customer Service Representative

Thirdpartycs; Menifee (CA); Remote; USD 36,000 - 100,000; Full time

Job summary

A leading company in California is seeking a Customer Service Representative to enhance client satisfaction while leveraging strong communication skills. The role involves addressing inquiries, providing product information, and striving for a positive customer experience in a flexible, possibly remote environment. Previous experience in customer support is preferred along with critical skills in multitasking and time management to ensure efficiency in handling diverse customer needs.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility into management

Qualifications

• Excellent communication over phone and various platforms.
• Ability to listen actively and resolve inquiries effectively.
• Previous experience in customer support, client services, or sales.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Check and resolve customer inquiries quickly.
• Organize and file customer interactions and account changes.

Skills

Communication

Multitasking

Time Management

Customer Focus

Education

Previous experience in customer support or related field

Tools

Basic computer skills

Job description

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Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs
  
  

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
  
  

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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