Customer Service Representative

Atrium Staffing; Tampa (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid PTO after 90 days

Growth opportunities

Collaborative team environment

Job summary

A Tampa-area client is seeking a personable Customer Service Representative to serve as a primary contact for customers and to support the sales team. The role emphasizes in-person and phone interactions, problem solving, and delivering a professional customer experience.

Experience in a showroom or customer-facing environment is welcome, and this opportunity offers room to grow within a collaborative team in a fast-paced setting near Tampa.

Qualifications

• Customer service experience.
• Strong communication and interpersonal skills.
• Professional and personable demeanor.
• Ability to work effectively in a team environment.
• Strong attention to detail and organizational skills.
• Ability to ask questions and understand customer needs.
• Comfortable working in a fast-paced environment.
• Adaptable and willing to learn new systems and processes.
• Comfortable working directly with customers and supporting a sales team.

Responsibilities

• Assist customers in person and over the phone.
• Respond to customer questions and identify their needs.
• Prepare quotes and provide product or service information.
• Coordinate samples and other customer requests.
• Provide administrative and customer service support to the sales team.
• Work with a variety of customers and personalities.
• Communicate effectively with both customers and internal team members.
• Maintain a professional and positive customer experience.
• Learn and adapt to new systems, processes, and technology.
• Assist with general showroom and office needs as needed.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Active listening

Fast-paced environments

Adaptable

Sales support

Customer collaboration

Job description

Client Overview:

Our client is an established, growing company in the Tampa area looking to add a customer-focused professional to their team as a Customer Service Representative. The organization provides a collaborative environment and is continuing to expand its operations.

Salary/Hourly Rate:

$18/hr - $22/hr, Depending on Experience

Position Overview:

The Customer Service Representative will serve as a key point of contact for customers while also providing support to the sales team. This is a highly customer-facing position ideal for someone personable, adaptable, and who enjoys helping customers find solutions. Industry-specific experience is not required.

Responsibilities of the Customer Service Representative:

• Assist customers in person and over the phone.


• Respond to customer questions and identify their needs.


• Prepare quotes and provide product or service information.


• Coordinate samples and other customer requests.


• Provide administrative and customer service support to the sales team.


• Work with a variety of customers and personalities.


• Communicate effectively with both customers and internal team members.


• Maintain a professional and positive customer experience.


• Learn and adapt to new systems, processes, and technology.


• Assist with general showroom and office needs as needed.

Required Experience/Skills for the Customer Service Representative:

• Customer service experience.


• Strong communication and interpersonal skills.


• Professional and personable demeanor.


• Ability to work effectively in a team environment.


• Strong attention to detail and organizational skills.


• Ability to ask questions and understand customer needs.


• Comfortable working in a fast-paced environment.


• Adaptable and willing to learn new systems and processes.


• Comfortable working directly with customers and supporting a sales team.

Preferred Experience/Skills for the Customer Service Representative:

• Experience in a showroom, distribution, construction, retail, or similar customer-facing environment.


• Experience supporting a sales team.


• Industry-specific experience is a plus but not required.


• Comfortable learning and working with computer systems.


• Previous experience as a Customer Service Representative is preferred.

Benefits:

• Medical, dental, and vision benefits.


• Paid time off available after 90 days.


• Opportunity for growth within a growing organization.


• Excellent opportunity for a Customer Service Representative looking to join a growing and collaborative team.