Customer Service Representative I

Reclamation Technologies USA, LLC; Tampa (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Dental, vision, and medical coverage

Life Insurance, AD&D

Short-Term Disability

Long-Term Disability

401k with matching

Paid time off

Job summary

Reclamation Technologies USA, LLC in Tampa, FL is seeking a customer-focused Customer Service Representative to deliver exceptional support to clients. In this in-person role, you will handle inquiries, resolve issues, and help maintain strong customer relationships while collaborating with internal teams to support operations.

The ideal candidate will have at least 2 years in customer service and familiarity with Service Fusion or QuickBooks Online.

Qualifications

• High School Diploma or equivalent (Associate Degree in Business or related field preferred).
• Minimum of 2 years' experience in customer service, client support, or call center environment preferred.
• Experience with Service Fusion, QuickBooks Online, or similar platforms is an asset.

Responsibilities

• Answer customer phone calls and emails.
• Enter orders and maintain accurate records.
• Create and manage jobs in Service Fusion.
• Assist with quotes and job setup.
• Prepare and submit invoices and credit memos to customer AP.
• Process customer applications and onboarding.
• Generate BOLs, manifests, SDS, and required documents.
• Provide standard customer updates.
• Maintain filing and documentation.
• Assist with general administrative tasks.
• Ensure accuracy across systems (SF, QB, Access).
• Maintain customer account details (pricing, contracts, records).
• Track tanks, assets, and inventory.
• Monitor order progress and follow up on delays.
• Coordinate with operations to ensure order completion.
• Review invoices and credit memos for accuracy.
• Schedule shipments and coordinate logistics.

Skills

Customer relationship

Communication

Organization

Multitasking

Detail oriented

Education

High School Diploma

Associate Degree in Business (preferred)

Tools

Service Fusion

QuickBooks Online

Job description

Position Summary:

Reclamation Technologies USA is seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Tampa, FL. This role is responsible for providing exceptional support to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. The position plays an integral part in building and maintaining strong customer relationships while collaborating with internal departments to support operational efficiency.

Key Responsibilities:

• Answer customer phone calls and emails


• Enter orders and maintain accurate records


• Create and manage jobs in Service Fusion


• Assist with quotes and job setup


• Prepare and submit invoices and credit memos to customer AP


• Process customer applications and onboarding


• Generate BOLs, manifests, SDS, and required documents


• Provide standard customer updates


• Maintain filing and documentation


• Assist with general administrative tasks


• Ensure accuracy across systems (SF, QB, Access)


• Maintain customer account details (pricing, contracts, records)


• Track tanks, assets, and inventory


• Monitor order progress and follow up on delays


• Coordinate with operations to ensure order completion


• Review invoices and credit memos for accuracy


• Schedule shipments and coordinate logistics

Qualifications:

• High School Diploma or equivalent (Associate Degree in Business or related field preferred).


• Minimum of 2 years' experience in customer service, client support, or call center environment preferred.


• Experience with Service Fusion, QuickBooks Online, or similar platforms is an asset.

Skills and Competencies:

• Strong customer relationship and communication skills


• Strong organizational skills


• Proven ability to prioritize and multitask


• Detail oriented with basic mathematical skills


• Proficient in Microsoft Office (Word, Excel, Outlook)

Benefits:

• Dental, vision, and medical coverage


• Life Insurance, AD&D


• Short-Term Disability


• Long-Term Disability


• 401k with matching


• Paid time off

Pay:

$18.00 - $21.00 per hour

Work Location:

In person