Customer Service Representative

ITCO Solutions, Inc.; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ITCO Solutions, Inc. is seeking Customer Service Specialists to support students seeking information about scholarships and grants. You will answer inbound calls, respond to questions, and document interactions with accuracy while maintaining a calm, professional demeanor.

The role requires a high school diploma or GED, strong communication skills, and a consistent employment history. Candidates must successfully complete a Level 2 background screening, including fingerprinting.

Qualifications

• Strong verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Comfortable using computers and learning new systems.
• Previous customer service or call center experience is a plus.
• Strong and consistent employment history is required.

Responsibilities

• Answer inbound customer calls and provide helpful, professional assistance.
• Respond to questions regarding scholarships and grants.
• Assist customers who may be stressed or frustrated with patience and professionalism.
• Navigate computer systems and accurately document customer interactions.
• Provide a positive customer experience on every call.

Skills

Verbal communication

Written communication

Customer service

Patience

Documentation

Education

High school diploma or GED

Job description

Are you a people person with excellent communication skills and a passion for helping others? We’re looking for Customer Service Specialists to join our team and provide outstanding support to students seeking information about scholarships and grants.

• Answer inbound customer calls and provide helpful, professional assistance.
• Respond to questions regarding scholarships and grants.
• Assist customers who may be stressed or frustrated with patience and professionalism.
• Navigate computer systems and accurately document customer interactions.
• Provide a positive customer experience on every call.
• High school diploma, GED, or equivalent.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Comfortable using computers and learning new systems.
• Previous customer service or call center experience is a plus.
• Strong and consistent employment history is required.

Background Screening

Candidates must successfully complete a Level 2 background screening, including fingerprinting and applicable criminal records checks.