Call Center Representative

ITCO Solutions, Inc.; Tallahassee (FL); On-site; USD 33,000 - 37,000; Full time

Job summary

ITCO Solutions, Inc. is seeking Customer Service Specialists to assist high school and college students with Florida scholarships and grants. The role is full-time, 40 hours per week, Monday through Friday, 8 AM to 5 PM, with a focus on clear communication and helpful problem-solving.

The ideal candidate will have a high school diploma or GED, comfort with computers, and the ability to remain calm under pressure; experience in customer support is a plus.

Qualifications

• High school diploma or GED required.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers and basic software.
• Experience in customer support is a plus.

Responsibilities

• Answer calls from students regarding Florida scholarships and grants.
• Provide accurate information and assist with inquiries as needed.

Skills

High school diploma or GED

Stay calm under pressure

Computer literacy

Customer support experience

Education

High school diploma or GED

Job description

Customer Service Specialists are needed to answer calls from High school and college students concerning Florida scholarships and grants.

The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.

Knowledge, Skills and Abilities:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working in customer support is a plus