Customer Service Call Specialist

viiz communications; Call (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

viiz communications is seeking a Customer Service Call Specialist to handle inbound and outbound calls, listen to customer needs, and provide effective solutions.

You will verify information, document details, stay calm under pressure, and work with teammates to resolve issues, ensuring a positive caller experience.

This role requires clear English communication, data entry proficiency, and flexibility for non-standard hours.

Qualifications

• 1-year experience in call center or customer service preferred.
• Able to stay calm and professional during interactions.
• High School Diploma or GED.
• Successfully pass pre-employment background check.
• Fluent English speaking, reading, and writing abilities.
• Ability to type a minimum of 45 words per minute with 95% accuracy.
• Proficient use of multiple computer programs and telephone.
• Must be able to work non-standard business hours and/or overtime when required.

Responsibilities

• Answer inbound and outbound customer care calls, including operator services, directory assistance, and third-party services.
• Accurately obtain, document, and verify information while directing callers to the appropriate party.
• Maintain a professional conversational tone with callers.
• Provide alternative solutions when requests cannot be fulfilled.
• Work independently within a team where calls may involve multiple parties.
• Demonstrate judgement, tact, compassion, and empathy in interactions.
• Use logic and reasoning to assist callers.
• Stay motivated to multi-task in a high-volume, repetitive environment.

Skills

Customer service

Calm under pressure

Multitasking

Empathy

Education

High School Diploma or GED

Tools

Telephone system

CRM software

Job description

This position is responsible for receiving, evaluating, and coordinating customer care calls. This may include inbound and outbound calls to and from customers, listening to customers’ needs or issues, and providing helpful solutions as needed.

Responsibilities

• Answer incoming customer care calls; call types include but are not limited to: operator services, directory assistance, and third-party answering services
• Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
• Maintain conversation with the caller in a professional manner
• Provide alternative solutions when a caller’s request cannot be fulfilled
• Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
• Actively display judgement, tact, compassion, and empathy
• Use logic and reasoning when assisting callers
• Stay motivated to multi-task under pressure in a highly repetitive environment

Qualifications

• 1-year previous experience in call center, or customer service preferred
• Ability to retain emotional control, remaining calm and professional during all interactions
• High School Diploma or GED equivalent
• Successfully pass pre-employment background check
• Fluent English speaking, reading, and writing abilities
• Ability to type a minimum of 45 words per minute with 95% accuracy
• Proficient use of multiple computer programs and telephone
• Must be able to work non-standard business hours and/or overtime when required

Customer Service Call Specialist