Customer Service Representative

Entertainment Partners Inc; Sunnyvale (CA); On-site; USD 134,000 - 201,000; Full time

Benefits offered by this job

Premium healthcare

Home-office allowance

Distributed team

Job summary

McKinsey & Company in Sunnyvale, CA seeks a commercially minded Customer Service Representative who can translate empathy and customer satisfaction surveys into repeatable, scalable revenue. This CA role reads like an upgrade — $134,000 - $201,000, internship hours, 6 years valued, and a path that does not dead-end.

Your package includes premium healthcare and a generous home-office allowance for our distributed team, with daily resume submissions active in Sunnyvale, CA.

Qualifications

• Strong understanding of customer success and retention strategies.
• Experience using CRM tools to track customer interactions and forecasts.
• Ability to translate satisfaction data into revenue opportunities.
• Team collaboration across sales and marketing functions.
• Focus on turning feedback into repeatable processes.

Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward.
• Turn churned marketing opportunities into win-back plans.
• Maintain CRM data integrity to support accurate forecasts.
• Grow brand awareness through cross-functional collaboration and customer etiquette initiatives.
• Bridge gaps between marketing promises and sales execution.
• Pitch, listen, adjust, and refine approaches to close deals.

Skills

Customer Success

Cross-functional collaboration

CRM discipline

Sales marketing awareness

Empathy in service

Forecasting alignment

Tools

CRM systems

Job description

We need a commercially minded Customer Service Representative who can turn Empathy and Customer Satisfaction Surveys into repeatable, scalable revenue. This CA role reads like an upgrade — $134,000 - $201,000, internship hours, 6 years valued, and a path that does not dead-end.

Key Responsibilities

• Create sales collateral, decks, and proposals that move prospects forward
• Turn churned sales marketing logos into win-back targets with a plan
• Keep the CRM honest so forecasts at McKinsey & Company mean something
• Grow brand awareness through Cross-Functional Collaboration and Phone Etiquette initiatives
• Close the gap between what marketing promises and sales delivers
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands

What You'll Bring

• An eye for the community-minded detail that separates fine from finished
• An instinct for prioritization when everything is labeled urgent
• The integrity to flag your own mistakes first
• A collaborative mindset and genuine enthusiasm for teamwork
• Solid understanding of sales marketing best practices and industry standards
• A knack for Customer Success that colleagues quietly come to rely on

McKinsey & Company began as a side project in Sunnyvale and grew into the people-first platform thousands of sales marketing users now rely on. We'd rather hear hard truths in the hallway than polite fictions in the all-hands.

Your package includes $134,000 - $201,000, premium healthcare, and a generous home-office allowance for our distributed team.

Active as of this moment, the Sunnyvale, CA role accepts resumes daily.