Customer Service Representative

Standex; Sugar Land (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Standex is seeking a Customer Service Representative in Texas to handle daily customer service and support activities, meet deadlines, and keep customers satisfied. You will communicate with customers about orders, enter sales orders, coordinate shipping, and perform general office duties while interfacing with multiple departments to ensure accurate ERP data and timely responses.

The ideal candidate has a college degree or relevant experience, strong communication and computer skills, and the

Qualifications

• A college degree or prior work experience in the related field of customer service/support.
• Advanced computer knowledge and good interpersonal skills are required.
• Strong communication and problem-solving skills are a must.
• Good typing, spelling, and written communication skills are necessary.
• Ability to multitask, work under pressure, meet deadlines, coordinate activities with various departments.
• Must be able to move around the facility.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Communicate with customers on various customer support-related matters - order statuses, due dates, reports, expedites, etc.
• Enter Sales Orders and provide order acknowledgements when needed, as a backup to Data Entry
• Coordinate Shipping activities with the shipping department to ensure timely shipments
• General Office duties, filing
• Answer phones - greet and divert incoming calls
• Manage inventory information and reports in the ERP system
• Evaluate forecasts/demands and purchase orders, and run internal reports
• Analyze part-number status to ensure adequate stock and inform management
• Coordinate parts/PO-related activities with materials/purchasing/production
• Review and confirm orders not yet confirmed at entry
• Keep customers informed with prompt responses
• Assist with customer-specific requests (logins, passwords, status updates)
• Support other duties as assigned

Skills

College degree / experience

Computer proficiency

Interpersonal skills

Communication

Multitasking under pressure

Physical capacity (lift 15 lbs)

Education

College degree or prior work experience in customer service/support

Job description

The Customer Service Representative is responsiblefor all areas relating to customer service and support.This position willbe responsible for daily, weekly, and monthly customer service and support activities. This position must meettight deadlinesanda multitudeof customer serviceactivities and is responsible to keep each customer satisfied.

What You'll Do

General Customer Service Functions

• Communicate with customers on various customer support-related matters - part/po statuses, due dates, reports, expedites, change or rush orders, special instructions, follow-ups, etc.
• Enter Sales Orders and provide order acknowledgements when needed, depending on workload, as a backup to the Data Entry Specialist
• Co-ordinate Shipping activities with the shipping department to ensure timely shipments and any special customer-related instructions.
• General Office duties, filing
• Phones - greet and divert incoming phone calls

Management of Inventory stock levels through Reports and analysis

• Keep information in the ERP system current and up-to-date to be able to generate open sales order reports, shipping reports, forecast reports, etc.
• Evaluate customer forecasts/demands and purchase orders, and run internal reports.
• Analyze the status of each part number by evaluating various standard and custom reports to ensure that Amran has sufficient stock levels to meet customer demands on time. Communicate to management when changes are needed.
• Co-ordinate various parts and PO-related activities through the materials/purchase department. Manage expedites and rush requests through purchasing and/or production departments.
• Review and confirm orders not be confirmed at the time of entry

Customer Communication

• Keep the customer informed. Reply to their requests immediately. (Most important)
• Customer-specific requirement - i.e., online log-ins, passwords, submission, order acknowledgement, post dates, status update etc.
• Co-ordinate customer requests, production rush orders, shipping, and other special request activities through purchasing and production to ensure prompt and efficient customer replies.
• Other duties as assigned

What You'll Bring

• A college degree or prior work experience in the related field of customer service/support.
• Advanced computer knowledge and good interpersonal skills are required to handle customer requests and satisfy them.

• Strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills.
• Additionally, good typing, spelling, and written communication skills are necessary.
• Ability to multitask,work under pressure, meet deadlines, coordinate activities with various departments, and beable to thrive in a fast-paced work environment.

• Ability to move around the facility
• Able to sit at a desk for prolonged periods working on a computer.
• Must be able to lift up to 15 pounds at times.