Guest Services Agent

Bergstrom Auto; Neenah (WI); On-site; USD 30,600 - 37,400; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits

Generous Time Off

Exclusive Discounts

Financial Security

Wellness Program

Career Development

Job summary

Bergstrom Auto is looking for a Customer Service Scheduler in Neenah, WI. The successful candidate will manage guest inquiries through various communication channels and ensure a high level of customer service.

This full-time role requires flexibility with scheduling and offers competitive compensation, along with benefits such as medical, dental, vision, and a 401(k) plan. Must have excellent communication skills and a positive attitude.

Responsibilities

• Determine requirements by working with guests via the phone, email and chat-to-text.
• Answer inquiries by clarifying desired information and providing information.
• Maintain guest information database by entering and updating guest information.

Skills

Active listening skills

Strong communication skills

Ability to provide excellent guest service

Upbeat and positive personality

Ability to build relationships with team members and guests

Job description

Job Details

Job Title: Customer Service Scheduler

Location: Guest Services - Neenah, WI 54956

Position Type: Full Time

Key Responsibilities

• Determine requirements by working with guests via the phone, email and chat-to-text
• Answer inquiries by clarifying desired information, researching, location and providing information
• Answer incoming phone calls in a prompt, polite, professional manner
• Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
• Sell additional services by recognizing opportunities for scheduled maintenance package
• Refer guest complaints to appropriate dealership team member as necessary for resolution
• Maintain guest information database by entering and updating guest information

Qualifications

• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Ability to build relationships with team members and guests

Schedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; with 2 late shifts of 10:00 am to 6:00 pm each week; 100% in office - no remote work available.

Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)

Benefits

• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
• Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)
• Exclusive Discounts: Save on vehicles, service, and parts
• Financial Security: 401(k) plan with company match (for full-time team members)
• Work-Life Balance: Paid holidays (for full-time team members)
• Wellness Program
• Free Team Member Clinic
• Access to a Free Health Coach
• Employee Assistance Program
• Team Recognition: Employee Referral Program
• Career Development: Ongoing training and opportunities for growth and advancement