Customer Service Representative

Distro; United States; On-site; USD 23,000 - 26,000; Full time

Job summary

Distro is seeking a Customer Service Representative to deliver exceptional support, manage customer accounts, and process orders via phone and email in a fast-paced environment.

You will respond promptly to inquiries, resolve issues, and collaborate with teammates to meet personal and team performance targets while maintaining a positive, customer-first attitude.

Experience in telephone-based service and strong verbal and written communication is required.

Qualifications

• Proven experience in telephone-based customer service and account management.
• Excellent verbal and written communication skills.
• Strong problem-resolution and analytical skills.
• Ability to handle order processing and customer inquiries simultaneously.
• Thrives in a fast-paced, high-volume environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and email.
• Process customer orders accurately and manage client accounts effectively.
• Resolve customer issues in a timely, efficient, and satisfactory manner.
• Maintain a positive, customer-first attitude while upholding professional standards.
• Work collaboratively in a fast-paced environment to meet targets.

Skills

Customer service

Account management

Phone support

Written communication

Problem solving

Order processing

Job description

About the Role

We are seeking a highly motivated and skilled Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, managing customer accounts, processing orders, and handling inquiries via phone and email in a fast-paced environment. Your positive attitude and strong problem-resolution skills will be essential to ensuring maximum customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and email.
• Process customer orders accurately and manage client accounts effectively.
• Resolve customer issues and concerns in a timely, efficient, and satisfactory manner.
• Maintain a positive, customer-first attitude while upholding professional standards.
• Work collaboratively in a fast-paced environment to consistently meet individual and team performance targets.

Qualifications & Core Competencies

Minimum Qualifications:

• Proven experience in telephone-based customer service and account management.
• Excellent verbal and written communication skills.
• Strong problem-resolution and analytical skills.
• Demonstrated ability to handle order processing and customer inquiries simultaneously.
• Ability to thrive in a fast-paced, high-volume environment.

#HireFinder

#LI-PROMOTED

#LI-Onsite

$17 - $19 a year