Client Care & Scheduling Specialist

Sila Services; Sterling (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

John Nugent & Sons in Sterling, VA is seeking a Customer Service Representative to handle inquiries, schedule service appointments, and promote the company. You’ll be the first voice customers hear and play a key role in the customer experience.

We value clear communication, reliability, and the ability to multitask across systems in a fast-paced environment. Training and growth opportunities are available as you support dispatch and management.

Qualifications

• Strong verbal communication and ability to guide conversations.
• Reliable attendance and punctuality for high call volumes.
• Ability to multitask across systems while staying accurate.
• Strong problem-solving skills and professional objection handling.
• Comfortable in a fast-paced, performance-driven environment.
• Basic computer proficiency with CRM and scheduling tools.

Responsibilities

• Respond to customer requests, resolve issues and promote the company.
• Convert incoming customer calls into booked service appointments.
• Outbound calling to schedule appointments with customers.
• Develop a proven track record in customer service.
• Participate in training to grow professionally.
• Maintain and update our customer database with accurate information.
• Maintain communication with dispatch and your manager.

Skills

Verbal communication

Attendance reliability

Multitasking

Problem solving

Fast-paced work

Computer basics

Tools

CRM software

Scheduling software

Job description

John Nugent & Sons in Sterling, VA is seeking a Customer Service Representative to handle inquiries, schedule service appointments, and promote the company. You’ll be the first voice customers hear and play a key role in the customer experience.

We value clear communication, reliability, and the ability to multitask across systems in a fast-paced environment. Training and growth opportunities are available as you support dispatch and management.