Customer Service Representative

Brenntag; Reading (Berks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

Healthcare plan options & 401(k)

On-the-job training

Job summary

Brenntag is seeking a Customer Service Representative to deliver a positive customer experience through timely communication and accurate order processing. The role manages the full order lifecycle, from processing to changes, while collaborating closely with sales and internal teams.

Key responsibilities include verifying shipping, pricing, and PO details, maintaining customer files, and addressing inquiries and complaints. Overtime and on-call work may be required in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Service or similar discipline.
• Chemical Distribution or Manufacturing is a plus.
• Must be able to problem solve, work independently, and demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
• Dedication to teamwork, customer satisfaction, and results.
• Excellent written/oral communication skills.
• Willingness to work overtime, have on-call hours, or work after hours.
• Keeping calm when on customer calls.
• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Responsibilities

• Efficient and accurate order placement, confirmation via phone, email, or EDI, and timely communication regarding changes.
• Verify shipping, billing, pricing, and purchase order information.
• Enter special instructions, code maintenance, and notes for orders.
• Update customer files with pricing, new items, addresses, and delivery instructions.
• Provide support to sales staff and communicate with customers and sales teams.
• Regularly communicate with internal and external customers on various issues.
• Collaborate with team on data entry and order intake; assist other CSRs as needed.
• Audit POs for pricing, quantity, terms, ETA, carrier, and special instructions.
• Document and resolve customer complaints.
• Process returns in a timely manner per procedures.
• Ensure compliance, safety, quality, and regulatory expectations across daily functions.

Skills

Customer Service

Problem solving

Communication skills

Teamwork

Multitasking

Interpersonal skills

Attention to detail

Tools

ERP/CRM systems

Microsoft Office

Job description

Your Role & Responsibilities

Job Summary:

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.

Job Description:

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.

• Verifies all shipping, billing, pricing, and purchase order information.

• Enters special instructions related to orders, customer requests/code maintenance, and notes.

• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.

• Communicate and provide necessary support to sales staff while in the field.

• Regularly communicates with internal and external customers on various issues.

• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.

• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other’s orders.

• Documents and resolves customer complaints.

• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

Your Profile

Education and Experience:

• 2+ years of experience in Customer Service or similar discipline.

• Chemical Distribution or Manufacturing is a plus.

• Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.

• Excellent interpersonal skills with a passion for collaboration.

• Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.

• Dedication to teamwork, customer satisfaction, and results.

• Excellent written/oral communication skills.

• Willingness to work overtime, have on-call hours, or work after hours.

• Keeping calm when on customer calls.

• Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

Our Offer

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

• Paid parental leave

• Education assistance program

• Employee assistance program

• Various healthcare plan options as well as 401(k)