Customer Service Representative

United Fulfillment Solutions Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Short-term disability

401K

Weekly pay

Paid holidays

Promotions from within

Training programs

Personal time

Job summary

United Fulfillment Solutions, Inc. in Des Peres, MO is seeking a Customer Service Representative to be the in-house liaison for multiple client accounts in our 3PL warehouses.

The role requires handling inquiries by web, email, and phone, coordinating with other departments to meet service standards, and maintaining accurate records. In-office Monday–Friday with weekly pay and strong growth opportunities.

Qualifications

• Proficient with MS Office (Word, Excel, Outlook).
• Experience using Zendesk CMS.
• Strong verbal and written communication.
• Ability to work independently with limited supervision.
• Fast-paced work environment with a sense of urgency.
• Excellent organizational and multitasking skills.
• Experience handling customer inquiries via web, email, and phone.

Responsibilities

• Be a client advocate and coordinate with departments to meet service standards.
• Handle inbound inquiries and resolve issues via web, email, and phone.
• Respond to customer inquiries promptly and professionally.
• Prepare reports for customer satisfaction and inventory management.
• Assist in process improvement based on daily interactions.
• Provide coverage for coworkers and support the finance team with chargebacks.
• Support co-workers when absent and perform additional duties as needed.

Skills

MS Office

Zendesk

Phone

Independent

Communication

Urgency

Organization

Job description

Job Title:Customer Service Representative

*The schedule for this role is in-office Monday-Friday*

Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience.

United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses.

This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards.

Responsibilities

• Be a client advocate
• Handle inbound inquiries and resolve customer service issues via web, email, and phone.
• Respond to customer inquiries in a timely and professional manner.
• Coordinate all customer needs through the appropriate departments, including special requests - expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc.
• Follow up with other departments to ensure the service standards are being met.
• Proactively communicate any changes in commitment to customers and/or the company
• Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues.
• Prepare reports for customer satisfaction and inventory management
• Assist in the constant improvement/ development of processes based on daily interactions and experience
• The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.
• Assist the finance department in chargeback disputes and provide documentation as needed.
• Provide coverage for co-workers who are out of the office to ensure full coverage.
• Other duties as assigned as necessary.

Skills

• Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
• Experience with CMS: Zendesk
• Must have utilized a phone for customer interactions
• Must be able to work independently
• Must have excellent communication skills
• Strong sense of urgency and ability to work in a fast-paced environment
• Ability to maintain an upbeat and positive attitude
• Strong organization skills and multi-tasking capabilities
• Weekly Paychecks
• 6 Paid Holidays
• Promotions from within
• Opportunities for numerous training programs
• 160 hours of Personal time. 40 hours per quarter
• Company-paid life insurance
• Medical insurance (Company covers 75% of Employee Health benefit)
• Dental insurance (Company covers 50% of Employees Dental benefit)
• Short term disability
• 401K

Schedule

• 8-hour shift
• Day shift
• Monday to Friday
• In Office

Work Location: St. Louis, MO (this job is not remote)

Job Type: Full-time