Customer Service Representative

CarShield; St. Louis (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

CarShield policy discount

Tuition discount

Professional development

On-site recreation

On-site fitness

Job summary

CarShield is seeking a Customer Service Representative to join its growing team in St. Peters, Missouri. You will assist existing customers with a wide range of questions and concerns while delivering accurate, professional service in a fast-paced call center.

This full-time role requires at least one year in a call center, strong verbal communication, and a customer-first mindset. Bilingual English/Spanish is preferred, with on-site work at the headquarters.

Qualifications

• Minimum one year of experience in a call center environment.
• Excellent customer service and professional phone presence.
• Strong verbal communication and attention to detail.
• Ability to work on-site and manage multiple tasks.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer inbound calls from existing customers.
• Assist customers with general inquiries, payments, and claims questions.
• Address concerns, retain customers, and escalate issues as needed.
• Collaborate with Finance and Administration to resolve needs.
• Maintain a customer-first, professional, responsive service.
• Keep up-to-date knowledge of CarShield products and services.
• Perform other duties as assigned.

Skills

Customer service

Call center

Verbal communication

Attention to detail

Multitasking

Receives feedback

Typing

Tools

MS Office

CRM software

Typing

Job description

Description

CarShield is seeking a Customer Service Representative to join its growing Customer Service team. In this role, you will assist existing customers with a wide range of questions and concerns while delivering accurate, professional, and responsive service in a fast-paced call center environment.

Job Type

Full-time

In This Role, You Will

• Answer inbound calls from existing customers.
• Assist customers with general inquiries, payments, and questions regarding claims.
• Address customer concerns, make appropriate efforts to retain customers, and escape issues when needed.
• Collaborate with the Finance and Administration teams to resolve customer needs.
• Maintain a positive, customer-first approach while delivering professional and responsive service.
• Maintain current knowledge of the products and services CarShield offers.
• Perform other duties as assigned.

Compensation And Benefits

• $17-$19 per hour plus performance bonus opportunities; average hourly earnings are approximately $20.
• Group insurance, including medical, dental, vision, and life coverage.
• 401(k) with employer match.
• Paid time off beginning after six months of employment.
• Discounted CarShield policies.
• Discounted tuition at Lindenwood University.
• Professional development opportunities.
• On-site basketball and other recreation.
• On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.

Requirements

• Ability to work on-site at CarShield's headquarters in St. Peters, Missouri.
• At least one year of experience in a call center environment.
• Strong verbal communication skills and a professional phone presence.
• Excellent customer service skills.
• Strong attention to detail and ability to follow directions.
• Ability to manage multiple tasks effectively.
• Ability to receive and apply coaching and feedback.
• Basic computer and typing skills.
• Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.
• Bilingual English/Spanish skills preferred.

Salary Description

$17-19 per hour, plus bonus