Collections / Payment Processing Representative

CarShield; St. Louis (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with employer match

Paid time off after six months

Discounted CarShield policies

Tuition discounts at Lindenwood

Professional development

On-site gym

Job summary

CarShield is seeking a Collections Representative to join its Payments Processing and Collections team at our St. Peters, Missouri headquarters. You will handle inbound and outbound calls with existing customers to address past-due accounts and help bring them current.

This on-site, full-time role requires a professional phone presence and strong communication. The company offers insurance, a 401(k) with match, PTO after six months, discounted policies, and opportunities for professional

Qualifications

• Minimum two years of experience in a call center environment.
• Collections experience preferred.
• Strong verbal communication skills and a professional phone presence.
• Excellent customer service and strong attention to detail.

Responsibilities

• Handle inbound and outbound calls with existing customers regarding past-due accounts.
• Collect payments and assist customers with bringing their accounts current.
• Maintain a positive, customer-first approach while communicating clearly and professionally.
• Accurately document customer interactions and payment activity in applicable systems.
• Perform other duties as assigned.

Skills

Communication

Call center experience

Professional phone presence

Tools

CRM software

Job description

Description

CarShield is seeking a Collections Representative to join its growing Payment Processing and Collections team. In this role, you will handle inbound and outbound calls with existing customers, assist with past-due accounts, and help customers bring their accounts current.

Job Type

Full-time

In This Role, You Will

• Handle inbound and outbound calls with existing customers regarding past-due accounts.
• Collect payments and assist customers with bringing their accounts current.
• Maintain a positive, customer-first approach while communicating clearly and professionally.
• Accurately document customer interactions and payment activity in applicable systems.
• Perform other duties as assigned.

Compensation And Benefits

• $17 per hour plus performance bonus opportunities; average hourly earnings are approximately $21-$25.
• Group insurance, including medical, dental, vision, and life coverage.
• 401(k) with employer match.
• Paid time off beginning after six months of employment.
• Discounted CarShield policies.
• Discounted tuition at Lindenwood University.
• Professional development opportunities.
• On-site basketball and other recreation.
• On-site fitness facilities and classes led by a staff personal trainer at the St. Peters headquarters.

Requirements

• Ability to work on-site at CarShield's headquarters in St. Peters, Missouri.
• At least two years of experience in a call center environment; collections experience preferred.
• Strong verbal communication skills and a professional phone presence.
• Excellent customer service skills.Strong attention to detail and ability to follow directions.
• Ability to manage multiple tasks effectively.
• Ability to receive and apply coaching and constructive feedback.
• Basic computer and typing skills.
• Ability to obtain the license required by the State of Missouri; CarShield supports the application process and fee.

Salary Description

$17 per hour, plus bonus