Customer Service Representative

Zion HealthShare; St. George (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

13 paid holidays

Paid time off

Healthcare coverage

401k with 4% match

Bi-weekly pay

Free snacks and lunches onsite

Team-building events

Job summary

Zion HealthShare is seeking a friendly, customer-oriented Customer Service Representative to join our nonprofit medical cost-sharing team. You will be the voice of our organization, assisting members via phone, email, and chat with timely, professional service.

Responsibilities include answering member questions, resolving issues, and creating positive solutions to enhance the member experience, while collaborating with a dedicated team in a supportive work environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office suite.
• Able to type 45 words per minute.

Responsibilities

• Respond to member requests and questions in a timely and efficient manner.
• Resolve member issues in a professional and courteous manner.
• Provide excellent customer service to members via phone, email, and chat.
• Act with a sense of urgency to address member needs.
• Create positive and innovative solutions that enhance the member experience.

Skills

Typing 45 wpm

MS Office proficiency

Independent work

Strong communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Zion HealthShare is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other’s medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America’s leading HealthShare. We strive to meet our members’ needs on a personal level by following our core values: compassion, simplicity, transparency, and community.

Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Our mission is to change the healthcare industry by connecting like-minded individuals to an innovative and affordable medical cost-sharing community.

About the role

Join our dynamic team! We're on the lookout for a fun, motivated, and customer-oriented individual to be part of our crew. As a customer service representative, you'll be the voice of our organization, providing excellent service to our members via phone, email, and chat. Come be a part of something exciting!

What you'll do

• Respond to member requests and questions in a timely and efficient manner.
• Resolve member issues in a professional and courteous manner.
• Provide excellent customer service to members via phone, email, and chat.
• Act with a sense of urgency to address member needs.
• Create positive and innovative solutions that enhance the member experience.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office suite.
• Able to type 45 words per minute.
• 13 paid holidays, including your birthday and personal preference day, plus up to 3 weeks of paid time off to balance work and life.
• Healthcare package including Medical, Dental, Vision, HSA with a company match, Life and Short-Term Disability, Health Share and a free DPC Memberships.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Enjoy the simplicity of bi-weekly paychecks along with the perk of free snacks and regular lunches available onsite.
• Build strong connections with colleagues at our frequent, fun team-building events.