Customer Service Representative

Zion HealthShare; Saint George (UT); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

401k with match

Bi-weekly paychecks

Onsite snacks and lunches

Team-building events

Job summary

Zion HealthShare is seeking a friendly customer service representative to be the voice of our nonprofit cost-sharing program. You will assist members by phone, email, and chat, resolving questions and guiding them through our processes with care.

Key attributes include clear communication, the ability to work independently and as part of a team, and proficiency with Microsoft Office. We offer paid holidays, PTO, a 401k with company match, and onsite snacks.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office suite.
• Able to type 45 words per minute.

Responsibilities

• Respond to member requests and questions in a timely and efficient manner.
• Resolve member issues in a professional and courteous manner.
• Provide excellent customer service to members via phone, email, and chat.
• Act with a sense of urgency to address member needs.
• Create positive and innovative solutions that enhance the member experience.

Skills

Strong verbal and written comms

Microsoft Office

Typing speed 45 wpm

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Zion HealthShare is a nonprofit medical cost-sharing program that provides an organized structure for members to contribute toward each other’s medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America’s leading HealthShare. We strive to meet our members’ needs on a personal level by following our core values: compassion, simplicity, transparency, and community.

Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Our mission is to change the healthcare industry by connecting like-minded individuals to an innovative and affordable medical cost-sharing community.

About the role

Join our dynamic team! We\'re on the lookout for a fun, motivated, and customer-oriented individual to be part of our crew. As a customer service representative, you\'ll be the voice of our organization, providing excellent service to our members via phone, email, and chat. Come be a part of something exciting!

What you\'ll do

• Respond to member requests and questions in a timely and efficient manner.
• Resolve member issues in a professional and courteous manner.
• Provide excellent customer service to members via phone, email, and chat.
• Act with a sense of urgency to address member needs.
• Create positive and innovative solutions that enhance the member experience.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office suite.
• Able to type 45 words per minute.
• 13 paid holidays, including your birthday and personal preference day, plus up to 3 weeks of paid time off to balance work and life.
• Healthcare package including Medical, Dental, Vision, HSA with a company match, Life and Short-Term Disability, Health Share and a free DPC Memberships.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Enjoy the simplicity of bi-weekly paychecks along with the perk of free snacks and regular lunches available onsite.
• Build strong connections with colleagues at our frequent, fun team-building events.