Education Specialist - Member Services

Zion HealthShare; St. George (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

401k with match

Onsite snacks

Team events

Job summary

Zion HealthShare in the United States is seeking an Education Specialist to welcome and educate new members, guiding them through membership access and resources. Youll connect with members by phone and through live presentations, ensuring they understand benefits and how to use them.

You will deliver live orientation, answer questions across phone, email, and chat, and help develop educational materials, contributing to a positive first impression and ongoing member support.

Qualifications

• 2+ years of experience in customer service, education, or a related field.
• Excellent verbal and written communication skills.
• Comfortable speaking to individuals and groups in virtual and live settings.
• Strong organizational skills and attention to detail.
• Ability to explain complex topics in a simple, relatable way.
• Passion for helping others.

Responsibilities

• Welcome and educate new members through orientation presentations.
• Provide clear, compassionate information via phone, email, chat, and live presentations.
• Lead engaging member orientation presentations to build confidence using membership.
• Support the Member Support team by handling inquiries and resolving concerns.
• Listen to member questions and connect them with appropriate resources.
• Help develop and improve educational materials and resources.
• Document interactions and feedback to improve education and experience.
• Collaborate with departments to ensure consistent, helpful information.

Skills

Customer service

Education

Communication

Public speaking

Education

High school diploma

Tools

CRM systems

Webinar platforms

Job description

Zion HealthShare is one of the leading HealthShares in the nation. As a nonprofit medical cost-sharing program we provides an organized structure for members to contribute toward each other’s medical costs. We offer individuals and organizations across the country an affordable alternative to insurance; this provides peace of mind. Our goal is to be America’s leading HealthShare. We strive to meet our members’ needs on a personal level by following our core values: simplicity, transparency, compassion, and community!

Everything we do for our members is to ensure they feel respected and to let them know we truly care about their needs. Our mission is to change the healthcare industry by connecting like-minded individuals to an innovative and affordable medical cost-sharing community.

About the role

Are you someone who enjoys helping people understand something new? Do you have a natural ability to explain information clearly, make people feel comfortable, and turn a potentially confusing process into a positive experience?

As an Education Specialist , you'll be one of the first people to help new members get started. You'll connect with new members by phone, conduct personalized orientation calls, and walk them through how to access and use their membership and available resources. Your goal is simple: make sure members understand what they have, how to use it, and where to go when they need help.

This position is part of our Member Services team and plays an important role in creating a positive member experience from the very beginning.

What you'll do

• Welcome and educate new members through live orientation presentations for new business groups and individual members, helping them understand their membership, guidelines, processes, and available resources.
• Provide clear, compassionate, and accurate information to members through phone, email, chat, and live presentations.
• Lead engaging member orientation presentations that make important information easy to understand and help new members feel confident using and navigating their membership.
• Support the Member Support team between scheduled presentations by answering member calls, responding to inquiries, resolving concerns, and providing the same high level of service members expect from our team.
• Listen to member questions and concerns , providing thoughtful assistance and connecting members with the appropriate team or resource when additional support is needed.
• Help develop and improve educational materials and resources that make membership information easier for members to understand and use.
• Document member interactions and feedback accurately and identify opportunities to improve member education, communication, and the overall member experience.
• Collaborate with Member Support and other departments to ensure members receive consistent, accurate, and helpful information throughout their experience.

Qualifications

• 2+ years of experience in customer service, education, or a related field.
• Excellent verbal and written communication skills.
• Comfortable speaking to individuals and groups in both virtual and live settings.
• Strong organizational skills and attention to detail.
• Ability to explain complex topics in a simple, relatable way.
• Passion for helping others.

Preferred Qualifications

• Experience in the healthcare or health sharing industry.
• Bilingual (Spanish/English) is a plus.
• Familiarity with CRM systems and webinar platforms (e.g., Zoom, Microsoft Teams).

Why You’ll Love This Role

This isn't just a phone-based customer service position. You'll have the opportunity to make a difference in someone's experience from the very beginning by helping them understand and confidently use something they may initially find complicated.

If you're a people person who enjoys teaching, problem-solving, and making information easier to understand, we'd love to meet you.

• 13 paid holidays, including your birthday and personal preference day, plus up to 2 weeks of paid time off to balance work and life.
• Healthcare package including Medical, Dental, Vision, HSA with a company match, Supplemental Insurance like Life and Short-Term Disability, Health Share and a free DPC Memberships.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Enjoy the simplicity of bi-weekly paychecks along with the perk of free snacks and regular lunches available onsite.
• Build strong connections with colleagues at our frequent, fun team-building events.