Customer Service Representative

Lensa; Springfield (IL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance communication between sales and corporate offices. This role involves assisting franchised distributors and customers with product inquiries, technical specifications, and order processing. The ideal candidate will thrive in a supportive environment that offers continuous training and opportunities for career growth. You'll enjoy a hybrid work schedule, competitive hourly pay, and a comprehensive benefits package that includes medical, dental, and generous vacation time. Join a team that values employee engagement and fosters a culture of collaboration and support.

Benefits

Annual bonuses/incentives

Immediate company benefits (medical, dental, vision, life)

401k with company match

401k defined contribution after 1 year

Walking path and gym equipment onsite

Food trucks on site during summer

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Student loan payment assistance

Annual team building events

Qualifications

• 1+ years of call center experience or equivalent customer service experience.
• ASE certification or related trade school degree is a plus.

Responsibilities

• Assist customers with automotive tool selection and ordering.
• Handle inbound calls, providing pricing and product information.
• Input orders using internal software systems.

Skills

Customer Service

Technical Support

Troubleshooting

Automotive Knowledge

Education

High school diploma or GED equivalent

Tools

Internal Ordering Software

Job description

This position can be on a remote schedule/Hybrid preferred

Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options for career exploration, and enhanced customer service skills.

WHAT YOU WILL DO

1. Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
2. Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
3. Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
4. Input orders utilizing internal ordering software systems.
5. Engage closely with the Customer Service team to resolve open questions.
6. Work cross-functionally with subject matter experts to resolve open questions.
7. Other responsibilities as assigned.

QUALIFICATIONS:

1. High school diploma or GED equivalent
2. Must be able to work 10:00 - 6:30 PM ET.
3. 1+ years of call center experience or equivalent experience in dealing with customers
4. On-the-job experience in working with general automotive mechanics a plus
5. ASE certification, automotive experience, tool experience, or related trade school degree a plus

The base compensation for this position is at an hourly $17 per hour.

WHO IS MATCO

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet.

BENEFITS

1. Annual bonuses/incentives (depending on position)
2. Immediate company benefits (medical, dental, vision, life, etc.)
3. 401k with company match
4. 401k defined contribution after 1 year of service
5. High level of employee engagement
6. Walking path and gym equipment onsite
7. Food trucks on site during the summer
8. Dress for your day - every day casual/jeans
9. 15 days vacation + 4 floating holidays + 8 paid holidays
10. Paid maternity & paternity leave
11. Student loan payment assistance
12. Hybrid work environment (2 days remote)
13. Annual Day of Caring for employees to volunteer
14. Discounts on tools
15. Annual team building events