Customer Service Representative

AlphaGraphics - US651; Spring (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Opportunity for advancement

Training & development

Vision insurance

Competitive Compensation

Flexible Scheduling

Career path development

Job summary

AlphaGraphics - US651 in Spring, Texas is seeking a full-time Customer Service Representative (CSR) to maintain positive relationships with customers and ensure their needs are met. The CSR is responsible for conveying expertise in products and services, providing customer support, and enhancing customer satisfaction.

The ideal candidate will have strong communication skills, critical thinking abilities, and a desire to help others. This is a collaborative role within a passionate team dedicated to contributing to local businesses.

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Desire to continuously look for ways to help people.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer expertise in products, services, and capabilities.
• Communicate customer requirements to the support team.
• Confer with customers by telephone or in-person to provide information.
• Determine charges for services requested and collect payments.
• Attract potential customers by answering product and service questions.

Skills

Customer relationship management

Strong communication skills

Critical thinking

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits / Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US651 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Some Graphics art knowledge is a plus!

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect of You

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

What You Bring to the Table

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.