Customer Service Representative

Dunhill Staffing Systems; South Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

Dunhill Staffing Systems in Charleston, SC seeks an experienced B2B Customer Service Representative to handle professional customer interactions via phone and email, process and manage incoming orders, and collaborate with internal teams locally and globally.

The role emphasizes promptly addressing complaints, supporting accounts receivable activities, providing accurate information to teammates, and adhering to company policies while taking on additional duties as needed.

Qualifications

• Experience in B2B customer service.
• Strong phone and email communication skills.
• Ability to process and manage incoming orders.
• Collaborates with internal teams locally and globally.
• Customer-focused with prompt issue resolution.

Responsibilities

• Handle customer interactions via phone and email.
• Process and manage incoming orders (including changes).
• Coordinate with internal teams locally and globally.
• Address customer complaints promptly.
• Support accounts receivable activities.
• Provide accurate information to team members.
• Adhere to company policies and take on additional duties as needed.

Job description

Seeking an experienced business to business Customer Service Representative for a position located in Charleston, SC.

• professionally handling customer interactions via phone and email,
• processing and managing incoming orders (including any changes),
• coordinating closely with internal teams both locally and globally.
• addressing customer complaints promptly,
• supporting accounts receivable activities,
• providing accurate information to team members.
• Adherence to company policies, proper use of internal systems, and a willingness to take on additional duties as needed to support organizational goals are essential.