Customer Service Representative

National Exchange Bank & Trust; Waupun (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Employer Match

Paid Time Off

Flexible scheduling

Education Assistance Program

Job summary

National Exchange Bank & Trust in Waupun, Wisconsin is seeking a Customer Services Representative. In this role, you will have the opportunity to make a difference in customers' lives every day by providing guidance and completing teller transactions.

Successful candidates will possess strong interpersonal skills, communicate effectively, and have a high school diploma or equivalent. The bank offers a competitive benefits package, including health insurance, a 401(k) with employer match, and flexible scheduling.

Qualifications

• Interpersonal skills necessary to relate to customers and coworkers.
• Ability to communicate effectively via phone, email, and in person.
• Experience operating standard office and bank equipment.

Responsibilities

• Provide guidance to customers about their financial needs.
• Complete teller transactions, including cashing checks and processing deposits.
• Balance and maintain a cash drawer with accuracy.

Skills

Interpersonal skills

Proficiency in Microsoft Office

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

• Providing guidance to help customers make decisions about their financial needs.
• Completing teller transactions including cashing checks, processing deposits, and withdrawals.
• Offering appropriate bank products and services.
• Balancing and maintaining a cash drawer with accuracy and attention to detail.

Essential Knowledge & Skills

The following skills are needed to be successful in your banking career:

• Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
• Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
• Ability to communicate effectively via phone, email and in person.
• A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!