Customer Service Representative

Horizon North; Portland (OR); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Horizon North, a Portland, OR-based tech company, seeks a Customer Service Representative for full-time employment. The role offers a salary range of $48,000 to $66,533 and is available until November 22, 2026.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and provide information about Horizon North's products and services. You'll also assist with account management and order processing. The office is located in Portland, OR.

Qualifications

• 1-2 years in customer service or related field
• Excellent verbal and written communication
• Customer-focused mindset and problem-solving abilities
• Experience with CRM software/utilization of customer data

Responsibilities

• Provide timely and accurate information to customers about products and services.
• Address customer inquiries and concerns to resolve issues to customer satisfaction.
• Document customer interactions and maintain detailed communication records.
• Collaborate with sales and technical support teams to ensure best-in-class service.
• Stay up-to-date with Horizon North’s product offerings and industry trends.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

CRM software

Education

High school diploma

Tools

CRM software

Job description

Horizon North, a Portland, OR-based tech company, seeks a Customer Service Representative for full-time employment. The role offers a salary range of $48,000 to $66,533 and is available until November 22, 2026.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and provide information about Horizon North's products and services. You'll also assist with account management and order processing.

You'll collaborate with a team of customer service representatives and work alongside other departments to ensure customer satisfaction. The office is located in Portland, OR.

• The salary range for this position is between $48,000 and $66,533 per year, providing a competitive base pay that can be further enhanced through performance-based bonuses.
• Employees are also offered comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure their well-being and that of their families.
• Additionally, the company matches contributions to a 401(k) retirement savings plan, helping employees save for their future.
• Paid time off includes vacation days, sick leave, and holidays, allowing employees to balance their work and personal lives effectively.

To excel in this role, you should have excellent communication skills, a customer-focused mindset, and experience in customer service. A high school diploma or equivalent is required.

• Provide timely and accurate information to customers, helping them navigate our product offerings and services.
• Address customer inquiries and concerns, resolving issues to the customer's satisfaction.
• Document customer interactions and maintain detailed records of all communications.
• Collaborate with the sales and technical support teams to ensure customers receive the best possible service.
• Stay up-to-date with industry trends and Horizon North's product and service offerings to provide informed advice to customers.
• High school diploma or equivalent, with a minimum of 1-2 years of experience in customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work independently and as part of a team in a fast-paced environment.