chemical Technical Customer Support Specialist

Key Corporate Services, LLC; Schaumburg (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A customer service-oriented company in Schaumburg, Illinois is seeking a motivated individual to enhance customer satisfaction. Responsibilities include communicating with customers through various channels and providing knowledgeable responses about products. Candidates should have 1-3 years of relevant experience, preferably in chemistry or laboratory equipment, along with excellent communication skills and the ability to prioritize tasks.

Qualifications

• At least 1-3 years' relevant work experience.
• Chemistry, science, or laboratory equipment experience preferred.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Organizational skills

Multi-tasking

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• chemistry, science or laboratory equipment experience needed
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work