Customer Service Representative

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Santa Fe Springs (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare in Santa Fe Springs, CA, is seeking a Customer Service Representative to assist customers with telephone orders. The role involves taking calls, entering orders, and addressing customer inquiries in a supportive environment.

Preferred candidates have 2+ years in customer service, excellent communication skills, and can be bilingual in English and Spanish. The position offers a set work schedule from Monday to Friday and includes benefits like Medical and Dental Insurance and a 401(k) plan.

Qualifications

• 2+ years customer service experience.
• Ability to multi-task.
• Demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls/faxes and take orders.
• Enter orders into computer system in a timely manner.
• Attend to walk-in customers.
• Process authorizations and support documentation.
• Resolve customer complaints.
• Upsell and cross-sell to meet customer needs.

Skills

Customer service experience

Problem solving ability

Verbal and written communication skills

Bilingual English/Spanish

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Customer Service Representative in our Santa Fe springs, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Santa Fe Springs, CA.

Job Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross-sell to meet customer needs

Qualifications

• 2+ years customer service experience
• Ability to multi-taskDemonstrated problem solving ability
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

Salary & Benefits

• $20-21/hour
• Medical, Dental, and Vision
• 401(k) with Company Match
• Sick and Vacation Days
• Flexible Spending Account
• Life & Disability Insurance
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.