Customer Service Agent

Shield Healthcare; Carrollton (TX); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision

Flexible Spending Account

Life & Disability Insurance

401(k) with Company Match

Vacation and Sick Days

Paid Holidays

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare is seeking a Call Center Customer Service Agent for an on-site role in Carrollton, TX. You will handle telephone orders with a focus on customer satisfaction and accuracy, working Monday through Friday with no nights or weekends.

Responsibilities include handling calls, resolving concerns, data entry into the CRM, and processing documentation for orders and renewals. The position offers comprehensive benefits and opportunities for growth.

Qualifications

• Minimum 1 year of customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Ability to speak, read and write in English, Spanish preferred

Responsibilities

• Handle incoming and outgoing customer service calls (average 75 per shift)
• Resolve common customer concerns
• Accurately enter customer order information into CRM database
• Process documentation requests for initials orders, renewals, and addendums
• Meet monthly performance expectations as assigned by Management

Skills

Customer service

Multi-tasking

Problem solving

Verbal and written communication

English proficiency

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Carrollton, TX.

Job Responsibilities:

• Handle incoming and outgoing customer service calls (average 75 per shift)
• Resolve common customer concerns
• Accurately enter customer order information into Customer Relationship Management database
• Process documentation requests for initials orders, renewals, and addendums
• Meet monthly performance expectations as assigned by Management

Qualifications:

• Minimum 1-year customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Ability to speak, read and write in English, Spanish preferred

Salary & Benefits:

• $19-20/hour
• Medical, Dental and Vision (Eligible first day of employment)
• Flexible Spending Account
• Life & Disability Insurance
• 401(k) with Company Match
• Vacation and Sick Days
• Paid Holidays
• Education Assistance
• Employee Referral Program