Customer Service Agent

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Santa Clarita (CA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Paid Holidays

Vacation and Sick Days

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare in Santa Clarita is seeking a Call Center Customer Service Agent to assist customers with telephone orders. The position requires handling calls, resolving customer concerns, and entering order information into the CRM. Candidates should have at least 1 year of customer service experience and excellent communication skills. The role is on-site with a set schedule of Monday through Friday, offering $19-20/hour, along with benefits such as medical, dental, and vision, 401(k) with company match, and more.

Qualifications

• Minimum 1-year customer service experience.
• Ability to multi-task effectively.
• Demonstrated problem-solving ability.
• Excellent verbal and written communication skills.
• Ability to speak, read and write in English; Spanish preferred.

Responsibilities

• Handle incoming and outgoing customer service calls.
• Resolve common customer concerns.
• Accurately enter customer order information into CRM database.
• Process documentation requests for orders, renewals, and addendums.
• Meet monthly performance expectations assigned by Management.

Skills

Customer service experience

Multi-tasking

Problem-solving skills

Verbal communication

Written communication

Bilingual (English, Spanish preferred)

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in Valencia, CA.

Job Responsibilities

• Handle incoming and outgoing customer service calls (average 75 per shift)
• Resolve common customer concerns
• Accurately enter customer order information into Customer Relationship Management database
• Process documentation requests for initials orders, renewals, and addendums
• Meet monthly performance expectations as assigned by Management

Qualifications

• Minimum 1-year customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Ability to speak, read and write in English, Spanish preferred

Salary & Benefits

• $19-20/hour
• Medical, Dental and Vision (Eligible first day of employment)
• Flexible Spending Account
• Life & Disability Insurance
• 401(k) with Company Match
• Vacation and Sick Days
• Paid Holidays
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.