Customer Service Representative

Shield HealthCare - Medical Supplies for Care at Home Since 1957; Elmhurst (IL); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare - Medical Supplies for Care at Home Since 1957 is seeking a Customer Service Representative for our Elmhurst, IL office to support customers with telephone orders. The role is on-site with a fixed Monday–Friday schedule, no nights or weekends, and involves assisting customers, physicians, and referral sources.

Responsibilities include handling calls, entering orders, attending to walk-in customers, processing authorizations, and maintaining high customer satisfaction.

Qualifications

• 2+ years of customer service experience required.
• Ability to multi-task and manage priorities.
• Strong problem solving and communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer calls/faxes and take orders from physicians, referral sources, and customers.
• Enter orders into the computer system promptly.
• Assist walk-in customers and provide support as needed.
• Process authorizations and support documentation.
• Handle support and sales incidents to maintain satisfaction.
• Resolve customer complaints and upsell/cross-sell to meet needs.

Skills

Customer service

Multitasking

Problem solving

Communication

English/Spanish bilingual

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Customer Service Representative in our Elmhurst, IL office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Elmhurst, IL.

Job Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk‑in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross‑sell to meet customer needs

Qualifications

• 2+ years customer service experience
• Ability to multi‑task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

Salary & Benefits

• $20-21/hour
• Medical, Dental, and Vision
• 401(k) with Company Match
• Sick and Vacation Days
• Flexible Spending Account
• Life & Disability Insurance
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.