CWR-CUSTOMER SERVICE REP I

Spherion Staffing, LLC; Ellenton (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

Short-term Disability

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Job summary

Spherion Staffing, LLC is seeking a Customer Service Representative for a temp-to-hire role in a fast-paced environment. You will serve as the main link between customers, business partners, and delivery drivers, ensuring smooth operations and exceptional service delivery on a structured shift schedule.

Responsibilities include handling inquiries via phone and email, resolving delivery issues, and monitoring routes to maintain on-time performance.

Qualifications

• High school diploma or equivalent.
• 1-4 years of related experience, preferably in a call center environment.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional, and empathetic manner.
• Diagnose, assess, and resolve problems or delivery issues efficiently.
• Monitor the progress of delivery routes to ensure on-time performance.
• Scan haul-away pods and verify required stamps.
• Process changes or cancellations to existing delivery orders.

Skills

Customer service

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Summary

Are you a detail-oriented problem solver who thrives in a fast-paced team environment? We are seeking a dedicated Customer Service Representative for a temp-to-hire opportunity! In this pivotal role, you will be the key link between customers, business partners, and delivery drivers to ensure smooth operations and exceptional service delivery. Operating on a specialized shift schedule with mid-week days off, you will monitor routes, resolve customer inquiries, and play a vital role in creating seamless service experiences.

Schedule

• Monday, Thursday, Friday, Saturday, Sunday (7:00 AM - 4:00 PM)
• Days Off: Tuesday and Wednesday

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional, and empathetic manner.
• Diagnose, assess, and resolve problems or delivery issues efficiently.
• Monitor the progress of delivery routes to ensure on-time performance.
• Scan haul-away pods and verify required stamps.
• Process changes or cancellations to existing delivery orders.

Working Hours

7:00 AM - 4:00 PM

Skills

• High school diploma or equivalent.
• 1+ years of related experience, preferably within a call center environment.

Education

High School

Experience

1-4 years

Qualifications

• Experience using Microsoft Office programs, including Word, Excel, PowerPoint, and MS Project.
• Customer service skills with the ability to resolve issues satisfactorily.
• Solid multitasking abilities paired with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed expectations.

Pay and Contract

Pay Rate: $17.50 per hour

Position Type: Temp-to-Hire

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].